Hmm, I’d forgotten about this. Thankfully, I’d remembered to post internally, but by 5.15, I’d become distracted by something I was doing and then came home. While chatting to someone, I had a sudden realisation I’d forgotten to do something… and it turned out this was it.

Definitely a “must try harder” from me today.

First up, we have Carl from Networks:

One from Networks -

Hi Carl from Networks -

Work for the email upgrade is continuing towards achieving beta testing completion allowing us to move into gamma testing ready for a Manage My Mail code rollout next week in preparation for the migration from the Postini platform to our new Ironport platform. The live Ironport appliances are ready and staff inbound email will be moved to these appliances by CoP today, some exim changes have been rolled out to the live inbound mail platform to support the change to staff inbound email (and the pending migration for anyone else to our Ironport platform).

Consolidation work continues to happen and for the data center consolidation work ordering is now happening so we can start the environment and network build in a new data center in Sheffield, in preparation for a move early next year. As well as the new data center we’re reducing our Points of Presence (PoP) in London. All this work also involves replacing equipment that is nearing End of Life (EoL), virtualization and removing complexity.

The operations team continues to monitor the platform, fix problems, deal with individual customer tickets escalated by our CSC and this morning they updated our Arbor Ellacoya platform with more gaming applications.

I have to give a special mention to Sarah who is doing a piece of work to upgrade the version of JUNOSe on our Juniper E-series routers as the current version will not be supported from the end of November. Having had the pleasure of upgrading these many many times they can be a bit temperamental something Sarah has now experienced though this has not dented her enthusiasm to get the remaining routers upgraded.

Sarah’s sterling work on this tricky (and somewhat important) platform was recognised by the business a few weeks ago at one of our rallies.

Next up, we have Andy from Web Dev:

Ey up, it’s Thursday again so I’m on EOD duty.

I have been told that I’m not allowed under any circumstances to mention a famous BBC police detective series, set in Jersey and starring John Nettles – Bergerac. If I do I’ll be punished with tea making duties, so I’d better not. (Ed: I think he should be punished anyway… but I guess I’ve also said it too, so maybe not!!)

Back to the subject in hand, and what have the web team been up to today?

I’ve mainly been making sure that our support pages are up to date for when the email upgrades we blogged about yesterday go live. I’ve also been looking at billing emails with Nick and Duffy.

Mark has finished off his work on the new broadband line speed checker and he’s edited copy for the up-and-coming refresh of our business products. He’s also perpetrated a minor act of mischief – but that’s a secret.

James has been working on improving the Help Assistant

Colin has been fixing problems, working on a new database structure, answering random queries and breaking things. (Ed: I also said listening to music… but we’ll come on to that at the end)

Wojtek is looking at the account upgrade process.

Tam and Dan have been working on a new front page for Workplace (the system we use to manage pretty much everything to do with Plusnet) problem tests and a new blog on CSS coding which you should see soon.

Duffy is knee deep in admin and working on improving the format of our internal reporting.

Finally Sam and Gary have been as ever working on our Business Product Refresh project, to facilitate this Gary has drank 3 hot chocolates, 1 coffee and 2 teas so I’ll be surprised if he sleeps a wink this evening!

I’ll Si thi!

Finally, we have Jonathan with the CSC update:

Quite a busy day in the CSC today, but we kept everything under control with the longest wait for all calls under 10 minutes before 2pm, now 11:40. We’ve just started getting ready for halloween with spookey decorations littering the halls of plusnet.

1. Router Configuration – A lot of problems with the Thomson routers not accepting the access control UN/PW along with the normal setup.

2. Fault Updates – All different faults, but mainly auth issues and speed.

3. Provisioning Updates – A few customers chasing updates on house moves progress, and some new customers who have not had their router even though line is active.

4. Email Setup – Generally new customers calling for help setting up Outlook Express.

5. Sales – Plenty of sales still coming though.

I mentioned listening to music earlier… I’ve noticed that as I’ve been writing code recently, I’ve reverted back to what I used to do when I was coding before working at Plusnet – listening to a collection of songs by the same artist(s) (who either most people have never heard of, or most people don’t like ’cause they are cheesy) constantly… does anyone else do that or is it just me? If you’re trying to concentrate on something, what do you listen to?

TTFN,

Colin

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This entry was posted by Colin Ogilvie on Thursday, October 30th, 2008 at 8:49 pm and is tagged with and is posted in the category EOD. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.