Interview with Peter Jackson from Plusnet about our online help and support experience and our community site. Part 1 of 2.
This entry was posted by Kelly Dorset on Monday, October 13th, 2008 at 4:58 pm and is tagged with plusnetTV, Support, video and is posted in the category PlusNet News, Video. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
lol @ the Virgin train problem... although I suppose the customer may not have been so happy about it. Did it get fixed and if so what was the cause?
Btw, one problem I had with the search tool earlier was that when I did my search (for 'downgrade'), six of the ten results had utterly useless page titles, which made finding what I wanted to find somewhat more difficult. To be precise, I had two pages entitled 'Help & Support < PlusNet | Broadband Internet Help & Advice UK', and four entitled 'PlusNet | Home & Business Broadband Internet Access & Phone Services UK'. Those latter four I could perhaps understand having unhelpful titles as they're not actually help pages, but the other two - the ones from the help & support section - really should have titles that are more helpful (as the remaining four pages did indeed have).
I think Colin has a task open at the moment to fix that particular problem.
What, the Virgin train problem? 
When does part 2 come out? Really enjoyed Pete's take on it all.
The Virgin Train problem would be the enormous amount of electrical noise they generate. When they were being developed - and tested on Old Dalby test track http://www.old-dalby.com/Pendolino.htm - not just to test the train, but to test and develop the signalling imuunisation.
The whole of the West Coast Main Line and other lines they will use - has to have it's signalling checked to make sure the electrical noise from the train does not affect the signalling.
Unfortunately - anything else beside the railway line is not tested - as far as I know ??.
All electrical trains have similar probems - but being so powerful - the Pendolino's potential to interfere with other systems is greater.
Awesome 
Cheers for that.
Where's part 2 ? - I found Pete's interview very well explained and interesting.
Next week matey
I daren't listen to it lol.. thanks for the +ve comments folks 
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