September is drawing to a close, the nights are getting darker and the shops are gearing up for Christmas. Think I’ll go on record now and predict we’ll have a white Christmas, if global warming helped create this summer we’ve just had then I think a white Christmas should fit just nicely.

But before we all flock to the bookies let’s see what’s been going on in rainy Sheffield starting today with Robert with the CSC top 5:

1. Email setup – Large number of customers calling for assistance with setting up their mail clients, customers seem to be buying new machines, and possibly some new customers calling for assistance too.
2. Fault updates – Customers calling for updates on outstanding faults. No major issue evident however, just usual fault chasing.
3. Router Config – Usual calls regarding router setup, new customers and people with new routers.
4. Usage queries – Customers calling regarding hitting usage limits and being capped, advising customers of the PAYG option on BBYW and our other products.
5. Sales – Plenty of sales call today mainly querying our products.

Next is Carl from the Broadband Operations Team:

I’m currently managing the Provisioning team this week, due to James celebrating his 35th birthday.

Today’s been a busy day as normal and we’ve been focusing on getting our ticket amounts reduced. We’ve been reviewing the current tickets to see which are necessary and which are not and will be having a brain storming session late in the week to find ways of reducing the amount of tickets in the ticket pools.

Gordon has been updating customers on any delayed orders or outstanding orders that we currently have and chasing our suppliers in hope of resolving these issues.

Matthew has been clearing up the smaller pools and has now focused on clearing up the Home Phone pool which Laura has been working all day.

We currently have one of our customer option agents, Adam, learning our work flows in order to improve his personal skills and his team when he returns to them later this week.

Thats all from us in the CSC

Here to tell is what Comms have been up to is Bob:

Amidst the usual debates surrounding tea today’s been the usual hive of madcap activity on ye old ship Comms Desk.

Matt’s been on problem investigation for most of the day, James has been keeping an eye on the forums and Chris has been blogging and trying to make a dent in some of the task work he’s been assigned.

I’ve been working on standardising some of our mail autoresponders along with some other ad-hoc bits and pieces.

For the random link of the day (forgive me if we’ve already had this one but I don’t think we have), I’m going to go with this collection of videos depicting each element of the periodic table in all it’s science lab glory.

Ciao.

Ben’s in next with the Development End of Day:

It’s Ben W here again in development. Still no Rys again today, so today I thought we’d have a change and I’ve managed to get Arun, who is one of our developers based in India, to give me an idea of what it’s like working with Plusnet and how he feels about working BST in india.

“We have teams working on various projects for Plusnet. For all of us, we think it s better to work on English time so that we can have a lot more overlapping with your working time. We start by 1PM Indian time and will be here till 9:30PM. (And one more good thing is that we can have a long sleep in the morning ) . Working in sync with english time helps to get better communication with plusnet team supporting us. If we work on normal Indian working hours, i.e.only till your lunch time, you guys will be mostly away from desk for morning meetings which prevents us from getting faster response from plusnet for any issues.

And also we have some other teams in Qburst working for US clients, and their almost working the same time we are. With many of the Qburstians and all Plusnet, we feel its fantastic to work in english time.”

Last for today is John from Networks:

Another fairly ordinary day in the networks department – but when ordinary means nothing has gone horribly wrong then long may it continue I say.

Net Ops
Problems, Tickets and Monitoring – specifically: abuse mailbox, RIPAs, blocking viruses, chasing up failed hardware, systems audit

Net Dev
Projects, with the focus on migrations and systems consolidation, test platform improvements and data centre resilience improvements.

DBAs
Finalising design for proposed changes to CBC processing, the usual data requests for reporting and problem fixes and preliminary work for MySQL Upgrade

And that’s it for today, and Colin is trying to make me think it’s Friday again I’m sure by asking me to the End of Day on a different day of the week. All very confusing really if you ask me, still at least The Daily Show and The COlbert Report are on tonight, although I missed the Sarah Jane Adventures yesterday… good job there’s iPlayer.

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This entry was posted by Dave Tomlinson on Tuesday, September 30th, 2008 at 6:53 pm and is tagged with and is posted in the category EOD. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.