Comments on: What's been going on in the CSC?

By: Bob Pullen

Bob Pullen — Wed, 28 Oct 2009 12:24:28 +0000

@ultimateequinoxe, I'd imagine you're talking about the 'Provisioning' Team who (with the exception of house moves) are actually based in South Africa. I am sorry you didn't get a call back though. Are all your issues resolved now or would you like me to look into anything for you?

By: ultimatequinoxe

ultimatequinoxe — Wed, 14 Oct 2009 15:35:00 +0000

I just signed up for PN 3 days ago. Got told I had an incompatable product on the line on the first day. BT ( after dancing around the Automated system ) said 'no the lines totally clear'. So I call PN CSC and explain the issue and ask it be refered back to PN and can they please tell me whats not compatable since the line is clear, tagless & serviceless and not Lightuser ?

I'm told ( the guy was SA and absolutely fine ) that he would put me on hold and relay the details to the ???? something team, begins with P but I forget. Then after a few mins on hold he says this team will call me back later in the afternoon.

BUT, What can be said about CSC after relating all this you wonder ? Well, from my limited point of veiw there is problem when you call South Africa to tell them your not connected, and they have to presumably call someone in the UK to look into it. This I feel is an important issue because the information is bound to break down when travelling a few thousand miles between offices. And who in South Africa truly understands the evil known as British Telecom ?

Would you be surprised that I got no call back ? Nor did I get one the next day either. And thats upon just putting an order in for PN as an ISP, I greatly fear what the next 18 months will be like and I think if I get no results by the end of the week then I will cancel the order.

PS) No offense intended at any point, just incase I worded something badly etc. And sorry if its slightly off topic too.

By: llennoc

llennoc — Thu, 14 May 2009 08:23:49 +0000

When will companies learn? Yes UK companies screw up but it's a damn site easier arguing with someone fluent in your langauage and customs to get a sensible resolution than it is agruing with some off-shore customer services drone.

By: Matt Taylor

Matt Taylor — Thu, 30 Oct 2008 13:50:47 +0000

Hi Dean,

Sorry about the hassle there, I suspect there may have been confusion over your initial phone query as we do not offer a specific package that includes Max Premium. However this can be added to any of our packages at a cost of £8 a month.

With regard to the contact sales request, do you have the original ID? If this can be supplied we can look back and try and resolve any errors for you.

By: DEAN KELLY

DEAN KELLY — Thu, 30 Oct 2008 12:16:12 +0000

Not yet a PN customer but have had two contacts with your team, the first via the UK call centre to ask about the Max Premium (higher upload speed) package; he said it wasn't available - the result, WRONG INFO (it is available as I since found out on the website). The second contact is a general enquiry raised by ticket from the site regarding installation and Max Premium traffic management - the result, 3 DAYS no reply as of yet. So - thanks.

By: Chris A

Chris A — Tue, 21 Oct 2008 15:44:56 +0000

("PN" even)

By: Chris A

Chris A — Tue, 21 Oct 2008 15:43:45 +0000

Just so long as BT don't start being bullies & bring PM "in-house" we should be ok (although the second that does happen, I'm off)

By: James

James — Tue, 30 Sep 2008 11:49:47 +0000

..and just to confirm, TalkTalk use a completely different company to that of our friends in South Africa.

By: James

James — Tue, 30 Sep 2008 11:22:35 +0000

Hi Eddie,

It's certainly not the same one that TalkTalk use, unless TalkTalk have a contract with Bizworks that I'm unaware of!

By: Eddie

Eddie — Tue, 30 Sep 2008 09:03:15 +0000

I wonder if this is the same SA call centre that TalkTalk use? Mmmm.

On the occasion that I did have to call TalkTalk on behalf of a friend I was on to their SA help desk for over an hour and found them very helpful - even though they couldn't solve the problem:-( At least I could understand what they were saying.