Why is it that my wakefulness seems to have no correlation to the amount of sleep I had the night before? I slept a good 7 hours last night and have been in a daze of yawns all day yet some nights I only sleep 4 hours and feel (relatively) fine!

Colin has been getting over the fact that today is Monday and not Sunday and also working on small projects. Wojtek and I did a second round of user testing on our improved upgrade journey. I also did some planning with Dan for the next phase of Workplace improvements. Nick started writing a guide about usernames. Marc’s been reviewing new hardware documentation and looking at the language used in the improved upgrade journey.

Alex from CSC:

It’s been an averagely busy in the CSC today. There don’t seem to be any major issues, just the usual calls regarding faults and provisioning. Today’s top 5 issues are as follows:

1. Authentication – A large number of customers have been calling with authentication issues. There has been no major issue on the network today just a lot of people with incorrect usernames and/or passwords.
2. Fault updates – Customers calling for updates on outstanding faults. The usual testing, checking and chasing BT for fault updates where possible.
3. Provisioning updates – A fair few customers calling today to find out when they are going to be activated. Thankfully a lot of the customers who called were close to there activation dates.
4. Router Setup – We generally get a high volume of calls from customers looking for help setting up new routers or configuring their current ones. Our new Thompson routers are making this job a lot easier!
5. New faults raising – When all our initial diagnostic checks fail we have to raise a fault for investigation.

Its the end of Team A’s shift and it’s been a successful day. I hope the day continues to be issue free for everybody.

Ryszard from Development:

Today I’ve been fighting with our legacy templating system, in order to get the right pieces of a form built on a page. It’s mostly PHP3, and it’s the only piece of code in our codebase that makes me feel stupid. If today was national hug a developer day, I’d be expecting a few. Woe is me.

Otherwise it’s been a pretty speedy Monday, all told. Usually it’s meeting hell on a Monday, with various catch ups and start of weeks to get everyone sorted for the week ahead, and it can feel like it’s dragging on a bit. Not today, though. Must have been the Sheffield sunshine…….oh, wait.

Elsewhere in the department Rowan’s been sporting a new haircut (and Ben L carries on growing more – he’s like Jesus without the beard), Kat has a new ant farm on her desk (apparently they’re more interesting than we are), Mike S was seen using a mouse and a GUI (the world is ending, surely?) and Ben S shouted at BT engineers outside his new flat. He doesn’t like it when getting onto the internet is so difficult. He needs a hug too.

Chris from Marketing:

After a nice sunny day yesterday we’ve been brought back to earth with a truly grotty day in Sheffield. As is customary for a Monday the marketing team has been knee-deep in spreadsheets as we’ve been reviewing last weeks performance. I’ve also sent some emails promoting our Home Phone products and have been preparing some upcoming PR work. Amy has also been working on some emails and reviewing the performance of our affiliate partners. The rest of the team have been working on some improvements to the website, some general ad-hoc tasks and have been enjoying Monday meeting madness.

James from Comms:

After a few days of glorious sunshine, it was quite a disappointment to wake up this morning to some rather depressing and dreary weather. Well, I guess it is almost October.

I’ve been spending most of my day working in our forums, along with doing a spot of project work and attending a meeting. Matt’s been writing a blog on the pc advisor broadband survey, looking at home phone tickets, doing personal tickets which he has ownership of and posting a bit in our forums. Chris says “wooootoototoototototootooooooooooooooot”. He’s also been looking at activation reports, problems, forums, task work and a highly exciting meeting. Bob’s been complaining.

Perhaps not such a random link, but the Yankee Stadium (more of a landmark) sees its last action as the Yankees win 7-3. I was going to try and stay up for this one, but staying up until 5 didn’t seem like such a great idea!

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This entry was posted by Tamlyn Rhodes on Monday, September 22nd, 2008 at 5:53 pm and is tagged with and is posted in the category EOD. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.