Comments on: Plusnet selects Thomson to provide next generation of Broadband Routers

By: Markus

Markus — Wed, 25 Mar 2009 15:42:45 +0000

Hi James,

how can the advanced settings as prim./sec. DNS server etc been changed, havn't found a possibility to access these settings?

By: James

James — Mon, 23 Mar 2009 09:01:39 +0000

Hi Puddy, No, we don't lock the routers. However, one of our firmware updates asks you which ISP you belong to and one of the options is "Plusnet". It doesn't restrict you from using the router if you're not a customer anymore. We don't currently have any plans to sell Thomson VoIP routers.

By: Puddy

Puddy — Sat, 21 Mar 2009 04:36:43 +0000

optimised specifically for our broadband service= locked to plusnet? will you offer Thomson VOIP routers?

By: suec45

suec45 — Mon, 16 Mar 2009 11:22:24 +0000

Yeah I have to agree with 'Customer', the upgrading of BT firmware in the homehubs can be a nightmare. Many people I know have been through many homehubs thanks to this 'feature'.

By: Customer

Customer — Tue, 04 Nov 2008 23:08:43 +0000

hi there, just like to say i have been an plus.net customer for along time, and altough i dont get the 8mb speed, (i get around 1.5mb) i do like the way your company is run, the whole "unlimited" off peak downloading and the way you can view how much you have download this month, the only isp i know of that can do that. Now i work in the IT, i fix computers and install servers pretty much, monday to friday, and i have to been honest, the thompson routers aren't the best, please stick with the dlink or netgear routers you where providing before, they just feel more robust and user-friendly. This isn't a dig at thompson, i just personally dont like them. Also please dont go down the "BT" route of updating the firmware on the routers, as i have had about 30/40 calls with people with homehubs, bring them in and they have stopped working, due to kind BT upgrading the routers online and not asking the customer if they wish to "upgrade" to a certain firmware, or have i read this wrong? well keep you the good work guys. I just wanted to air my concerns as a long and loyal plus.net customer

By: Simon Richardson

Simon Richardson — Wed, 22 Oct 2008 17:18:04 +0000

One thing I noticed with the new Speedtouch 510 basic router package, is that appears to come with only 1 ADSL filter. I recommended my neighbour to Plusnet and I'm helping him setup his broadband. When it failed (I think a BT problem) I had no alternative filter to troubleshoot the connexion with.

By: Colin McLeod

Colin McLeod — Wed, 15 Oct 2008 18:00:48 +0000

As a customer who migrated a few years ago from Tiscali, and already had a speedtouch adsl modem, I did not benefit from any hardware available. I have been paying over the odds for a service I cannot get (due to BT line and exchange distance - best I get is 1meg) Would I benefit from the router, my problem is that if signal drops out, I often have to re-boot before I can start receiving signal again? (I have only recently downgraded to the basic service, but have now transferred my phone service to plusnet)

By: Jay

Jay — Wed, 15 Oct 2008 17:49:07 +0000

PlusNet - Quick to cash in on O2's success with The 585 and TR069.

what software are you going to use to remotely support our routers?

By: Ken Driver

Ken Driver — Tue, 14 Oct 2008 21:10:13 +0000

James,
On the blog para 3 line 2 there is an "L" missing from "will"
OOps! not checked carefully enough?

By: RUDI TAPPER

RUDI TAPPER — Sun, 12 Oct 2008 21:10:36 +0000

If we get the new router, will we be able to send our old one back to Plusnet to get it recycled ?