We’ve been able to send you updates to your written ticket enquiries by text message for a while now but we’ve improved things even more recently. Did you know you can now reply to your ticket via text?

When you raise us a ticket, you’ll see a box that looks a lot like this:

All you need to do is tick the box and you’ll get a text message to update you whenever we add something to your ticket. Not only that, but if you get a message about, for example, a fault asking you to retest the connection you can quickly do the test and reply back with ‘tested – still not working’ from your mobile. Our staff will pick that message up exactly as if you’d logged into your Members Centre and replied to the ticket from there.

If you’re thinking that this sounds good but you don’t want to be woken up at all hours, don’t worry – we only send text updates between the hours of 7am and 10pm. Any text messages sent from our support centre out of these hours will be queued and sent at 7am the next day.

Another reason to sign up with Plusnet!

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This entry was posted by Matt Taylor on Wednesday, August 6th, 2008 at 3:38 pm and is tagged with blog, SMS, Support, text message, tickets and is posted in the category Customer Services, PlusNet News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.