Comments on: Plusnet launch new Phone and Broadband Bundle

By: Audrey Herbert

Audrey Herbert — Sat, 06 Sep 2008 15:20:12 +0000

I want to change from BT. because they are charging me £4.50 to process my payments. This is ridiculous. No-one else charges me for paying them. In fact my credit card company gives me cashback every time I use it, plus added bonus points to spend instore. I know BT want me to go Direct Debit, but I don't trust them. They have a very poor track record on DD. I only need them for a landline. I make very few phone calls, around five or six a month.
I am at the moment on your 8mb. and I am very satisfied with your service, this is £14.99 a month, by DD. Will your package be okay for me?

By: G. Hunt

G. Hunt — Sat, 30 Aug 2008 09:36:56 +0000

I have just received your current newsletter and refer to item 2. Can I downgrade to BBYW option 1 from my option of 8Mb at £14.99 - discount as I see I have never used more than 2GB a month since being with you. Would there be any disadvantage in my doing this?
G W H

By: Paul

Paul — Thu, 28 Aug 2008 12:10:28 +0000

No problem, if you are almost out of usage, it is ccheaper apparently.

My email name is unusual but having spent over 10 years working abroad and 5 of those I was called by my friends in very unhappy times, he was a very famous teacher and he was Serbian, it is pronounced "cheecha gleesha", you can imagine how thick brits who dont understand Serbo-Croat try and fail to get it right.
Paul

By: Paul

Paul — Thu, 28 Aug 2008 11:49:36 +0000

I have my phone £15 a month + 4 extra options and basic 2GB a month,I have paid for an exrta 1GB and its almost used that extra 1GB,my question is it cheaper to buy an extra 1GB at a time or to upgrade to the next package.
I have moved from Tiscali and Plusnrt is great and cheaper and I dont mind tying into a 12 month package if you can help.
Cheers Paul

By: Bob Pullen

Bob Pullen — Wed, 27 Aug 2008 12:58:51 +0000

Hi Christina,

I've taken a look at your account and from what I can tell all your questions have been answered and the account change initiated. Do let us know if you need anything else clarifying though.

Rgds,

Bob

By: Martyn Levitt

Martyn Levitt — Wed, 27 Aug 2008 10:34:27 +0000

@Be3g - Yes, the few customers in this situation were sent an email that explained the changes.

By: Be3G

Be3G — Tue, 26 Aug 2008 13:38:34 +0000

I've just twigged something: with the new pricing structure for BBYW 1, customers with 6 or 7GB inclusive usage have seen their monthly bills go up - were such customers informed of that sneaky little move?

By: cjcrichton

cjcrichton — Tue, 26 Aug 2008 13:23:18 +0000

Can I upgrade to the BBYW £9.99 option 1 and Telephone anytime £15 with the free router etc now or do I have to wait till November when my current PlusNet package expires? If I can change now - are there any penalties, please?

Thank you

Christina Crichton

By: cjcrichton

cjcrichton — Sun, 24 Aug 2008 11:11:37 +0000

Sorry I didn't realise I wasn't logged in the last time - see - I really am not technically adept!!

The problem with the painfully slow download speed still stands and I'd also welcome advice about my best options come November when my present locked in contract ends.

If (and I'm not sure!) Broadband Your Way (£9.99) is the same as I have now (up to 8Mb) for £14.99 and I add phone calls any time (£15) instead of my present evenings and weekends at £9.99 plus my caller display at £1.50 per month - does this mean that:

when my present contract ends, I can have Broadband up to 8Mb Telephone calls any time and caller display for £26.49 per month?

For me (if I could get my download to speed up!!) this would be very good package.

Also - vitally for me - what about the changeover - any likely difficult manoeuvres needed to change?? I have a router and of course my present up and running PlusNet account.

Many thanks

Christina Crichton
Please let me know.

Many thanks.

Christina Crichton

By: Christina Crichton

Christina Crichton — Sun, 24 Aug 2008 10:13:37 +0000

Technically I'm almost hopeless and often I have to give up as I don't have the wherewithal to understand what I'm supposed to be doing!

I'm not even sure if I'm on the best PlusNet product for me although I know I am, voluntarily by agreement, locked in till (I think the end of) November 2008 as I accepted an earlier offer - and was glad to do so as it meant a lower bill for six months or so.

Come November 2008 when my locked in period expires what are my options with PlusNet, please?

Currently I think I am supposed to have up to 8 MB but my computer is so slow that that is practically irrelevant - 0.49 Mb connection speed at the last check.

I have a free evenings and weekend calls up to one hour for local and national calls beginning 01 (I think) and I pay extra by choice for caller display - I would like to keep free calls and caller display.

If you can tell me of any better option for when my current package with PlusNet expires in November 2008 I'll be grateful.

I have no problem with PlusNet. The problem is that when I do have a computer problem like the one now (ongoing for ages and unable to resolve) I usually can't follow the instructions adequately and often end up giving up. The threat of BT charging me, when I didn't think the problem I had with my extremely low download speed (I checked as much as I was able to and changed filters etc - also no interfering telephones etc. close to computer equipment) (0.49 Mb instead of up to 8.00 Mb - and my "speed is still painfully slow) was mine, put me off altogether. I didn't understand how to dial up the free number so I gave up!

Anyway - please let me know what good, better or best PlusNet options I have for a favourable Broadband/telephone package from PlusNet when I am released from my present arrangement.

Many thanks

Christina J Crichton