Comments on: CSC - South Africa style http://community.plus.net/blog/2008/07/01/csc-south-africa-style/ News and Updates on the Community. Fri, 19 Mar 2010 13:16:31 +0000 http://wordpress.org/?v=2.8.4 hourly 1 By: What’s been going on in the CSC? | Community Site News http://community.plus.net/blog/2008/07/01/csc-south-africa-style/comment-page-1/#comment-6358 What’s been going on in the CSC? | Community Site News Wed, 17 Sep 2008 18:19:22 +0000 http://community.plus.net/?p=12602#comment-6358 [...] our Operations Manager, has been keeping us all up to date with the news from Durban in his blogs (Nick’s first blog). The team in South Africa have won numerous awards for service over the years, which is why the [...] [...] our Operations Manager, has been keeping us all up to date with the news from Durban in his blogs (Nick’s first blog). The team in South Africa have won numerous awards for service over the years, which is why the [...]

]]> By: Carol http://community.plus.net/blog/2008/07/01/csc-south-africa-style/comment-page-1/#comment-4713 Carol Sun, 06 Jul 2008 17:47:54 +0000 http://community.plus.net/?p=12602#comment-4713 I am pleased to see our customers also recognising that our CSC people in Durban are a quality provider. Having worked with then for the last year, nearly! I can endorse the fact that thyey are customer focussed and we are pleased to be working with them providing quality of service to all of our Plusnet visps. Nick has made great progress in helping both centres to work closley together to ensure we are able to take theb best of breed, from both centres, share best practice and continue at both sites to be number 1 for Customer service. Go team Durban and see you in approx 1 week :) Carol I am pleased to see our customers also recognising that our CSC people in Durban are a quality provider. Having worked with then for the last year, nearly! I can endorse the fact that thyey are customer focussed and we are pleased to be working with them providing quality of service to all of our Plusnet visps.
Nick has made great progress in helping both centres to work closley together to ensure we are able to take theb best of breed, from both centres, share best practice and continue at both sites to be number 1 for Customer service.

Go team Durban and see you in approx 1 week

:)

Carol

]]> By: Neil_A http://community.plus.net/blog/2008/07/01/csc-south-africa-style/comment-page-1/#comment-4429 Neil_A Wed, 02 Jul 2008 08:44:16 +0000 http://community.plus.net/?p=12602#comment-4429 @BobMilton Hi Bob, yes Waitrose plan to keep their 0800 number for support calls. PlusNet customers can (sort of) get free calls to support if they use our 0114 number rather than the 0845 number, assuming local and national calls are included in your home phone provider's included call allowance. @BobMilton

Hi Bob, yes Waitrose plan to keep their 0800 number for support calls.

PlusNet customers can (sort of) get free calls to support if they use our 0114 number rather than the 0845 number, assuming local and national calls are included in your home phone provider's included call allowance.

]]> By: James Baillie http://community.plus.net/blog/2008/07/01/csc-south-africa-style/comment-page-1/#comment-4427 James Baillie Wed, 02 Jul 2008 06:25:01 +0000 http://community.plus.net/?p=12602#comment-4427 An interesting insight into South African Call Centres and business culture. looks like a winning combination look forward to hearing more An interesting insight into South African Call Centres and business culture.

looks like a winning combination

look forward to hearing more

]]> By: BobMilton http://community.plus.net/blog/2008/07/01/csc-south-africa-style/comment-page-1/#comment-4425 BobMilton Tue, 01 Jul 2008 23:55:05 +0000 http://community.plus.net/?p=12602#comment-4425 I remember calling the people in S.A. when I was looking at Waitrose as a supplier. I can endorse the view that they are very polite people there. It also reminds me of another benefit, to call them when it was Waitrose the call was a free 0800 number. Is it to remain that way ?? I remember calling the people in S.A. when I was looking at Waitrose as a supplier.
I can endorse the view that they are very polite people there.
It also reminds me of another benefit, to call them when it was Waitrose the call was a free 0800 number. Is it to remain that way ??

]]> By: Tamlyn http://community.plus.net/blog/2008/07/01/csc-south-africa-style/comment-page-1/#comment-4418 Tamlyn Tue, 01 Jul 2008 12:10:33 +0000 http://community.plus.net/?p=12602#comment-4418 I had the good fortune to spend a few days with the CSC team in Durban last autumn and I was amazed by the knowledge and patience displayed by the friendly call centre staff. The awards are well-deserved, keep it up! I had the good fortune to spend a few days with the CSC team in Durban last autumn and I was amazed by the knowledge and patience displayed by the friendly call centre staff. The awards are well-deserved, keep it up!

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