You might notice an undercurrent of giddiness underlying some of the EOD submissions today.  There’s certainly a tangible sense of relief evident in delivering our recent major project and this is being expressed in different ways as we turn our attention toward many projects, new and old, large and small, that we can now make headway with.

So brace yourselves here we go..

First up Martyn from Marketing with:

I’m sat at my desk writing this EOD, which seems a bit strange, because I haven’t been sat here much today thanks to a variety of meetings. The rest of the team have been up to all sorts of stuff, including pondering an age-old question – if PlusNet was a car, what kind of car would it be?

We’ve also been looking at some new homepage designs, banner ads and reviewing our customer communications strategy. Finally I’ve been wondering whether my blog about Firefox 3 was responsible for Mozilla’s servers grinding to a halt on Download Day… I can only conclude that it was.

Darren from Product tells us:

I’ve been investigating some hardware issues and working on a new report for Marketing. Luke’s been feeling at home with reporting and updating various spreadsheets. Rich’s been investigating ways to improve our fax-to-email service and preparing for the Gradwell service review. Super Dave’s attended a meeting regarding ADSL2+ and has been working on his next blog.

James gives us a WebDev breakdown:

Jonathan – has been in various meetings all day and has been working on NADs tasks.
Pete (that’s me) – has also been in various meetings all day and NADs prioritisation.
Andrew – looking at PlusNet problems and running out of tea Oh No!
Dan – trialling a new support feature.
Sam – design and wire frame work for the My Account project.
Kelly – customer contact strategy and planning.
Rupert – My Account investigation and development.
Projects Team (Mark, Nick, Wojtek, Grzegorz) – Project bugs and problem fixing.
Jonny – co-ordinating the My Account project and working on NADs for the Community Site.
I’ve been working on the PlusNetter of the month voting application and supporting the Twitter plug-in open source app. 

Chris in Comms has gone bananas:

It’s been left to me to write the Comms EOD today, mainly because Bob is on holiday, Mand has finished for the day, Matt is dial-testing numerous accounts and James still hasn’t returned to the Comms desk. In fact, that’s the EOD written. Thanks for reading

p.s. ever seen a banana laugh?

Duncan has a comprehensive update for us from Networks:

Today I’ve been planning work and raising change controls for it.
Aaron has been sorting out moving domain registrars along with Parbin support.
Kevin’s been looking into shutting down one of the legacy Parbin servers as well as working on support and billing.
Ben’s working on a security problem and has also been investigating a curiosity on our internal mail servers that happens at the same time each morning.
Rizwan has been working on a routing problem with our shared storage NetApps.
Mike G has been working on our Ellacoya platform database resilience, reviewing a project definition document and, along with Simon, has been planning datacentre migration work and an upgrade to our web storage NetApps.
Russ has been working on updates to our monitoring platform, along with working on problems.
Dan has been working on customer tickets.
Michael has been working on problems.
Rick has been monitoring our platform and helping Kev with planning shutdown of the legacy servers. 

And finally, for today, Catherine from QA tells us:

Bumblebee…blancmange…boiled brains…well, I can’t say the appropriate ‘b’ word so I thought I may as well get some others in. As ever, QA are rushing round like bumblebees and since I’ve got this cold it certainly feels as though my brains have been boiled. Everyone’s recovering from our last big project and getting back into the swing of problems and smaller projects.

CSC’s top five support calls issues were: 

1. Fault Updates – Mainly logged faults that required customer interaction and we could not reach them.
2. Router setup – Customers calling in for the correct router settings before they are connected for the first time or are missing the realm.
3. Email configuration – Customers calling for the correct email settings.
4. House Moves – Quite a few customers have called in this morning to arrange house moves.
5. Domains – Customers calling to request that we update DNS records for them or asking how to transfer a domain into ourselves for hosting.

So that’s it for today.  It’s been nice to be EOD Editor again.. it’s been too long.  Have you missed me EOD fans?  No. I didn’t think so.  Cheerio.

P-j

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This entry was posted by Peter Jackson on Wednesday, June 18th, 2008 at 6:12 pm and is tagged with EOD and is posted in the category EOD. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.