Comments on: New Usage Allowances!

By: Yogi

Yogi — Thu, 25 Jun 2009 14:45:30 +0000

OK, so what about an older service at £22 per month, Force9 Broadband Premier Option 1, what does that allowance go to?

By: Dan

Dan — Sun, 14 Sep 2008 12:19:11 +0000

Rich, I totally agree with you. I am a fairly new customer to PlusNet but am already considering changing. With my 15GB limit I can easily hit that in a few weeks and that is watching what I download. PlusNet better up their usage allowance soon else I am off. I could change to other providers, save myself £5 each month and get up 10Mb - 20 MB download speeds.

The only reason why I actually have a phone line these days is for broadband and don’t even have a phone plugged in!

On the plus side the service and reliability from PlusNet has been great.
PlusNet please heed these warnings and become more competitive else others will be jumping ship!

By: Rich

Rich — Mon, 08 Sep 2008 21:19:38 +0000

These "new" download limits are still unacceptable in the current environment. What with TV moving to the internet and masses of films to download as well as games; 30Gb max download is nothing. Come on PlusNet, stop lagging behind - lets get back to true unlimited download limits for those that want it............
Can we have a package that does not include any "additional" extras as well ie. free broadband phone mintutes and phone packages, etc.
I just want a broadband connection with unlimited download - nothing else. BT phone line only used for broadband, i have 800 free telephone minutes / month on my mobile to use up........

By: andrew wilson

andrew wilson — Thu, 29 May 2008 13:10:03 +0000

Spot on JH,time they got their act together, regarding option 1.if that's the best the 'bean counters' can come up with,i suggest they look for other employment.

By: JH

JH — Tue, 27 May 2008 15:41:10 +0000

I am also annoyed by the dismissal of option 1 customers 'They pay nothing so they get nothing'. If it is true that option 1 is a loss leader provided at cost then why don't PlusNet adopt the following solution. If anyone on option 1 pays extra for a further 1gb of data then they would get 2 or 3gbs extra for the same cost. PlusNet are getting more than the base cost and the user is also getting something. Do it now PlusNet, before you alienate even more customers.

By: PL

PL — Tue, 13 May 2008 12:52:54 +0000

Pretty disgusted that option one users have been left out in the cold.

Using £10 as a baseline with 1GB included, option two customers have had their cost per included GB reduced from 71p to 35p.

Option 1 see their mandatory included and elective included costs unchanged.

"but it just wasn’t something the bean counters would let us do at this point in time!"

If your beancounters can't come up with a more equitable way of sharing the cost cuts you need to sack them and hire some who are a bit better at simple arithmetic!

By: Terri Warren

Terri Warren — Fri, 09 May 2008 21:32:15 +0000

I've got an old package - Premier Option 1 (£21.99 per month), do i get any extra allowance?

By: Neil_A

Neil_A — Fri, 09 May 2008 10:12:51 +0000

@RodM & MEpstein
Thanks for your comments, I appreciate your frustration. Ian from our Product team gave a good answer to why we haven't increased the allowance on Option 1 at the moment

"We would have loved to improve Option 1 in the most recent refresh, but the reality is that we can’t change much there at the moment. When you consider that after VAT we pay nearly all of your subscription straight to BT in fixed costs, you can hopefully understand why that is the case. See http://community.plus.net/blog/2008/02/28/how-uk-isps-are-charged-for-broadband-the-cost-of-ipstream/ for some details.

I’m hopeful we will be able to improve Option 1 in some ways later this year, but it just wasn’t something the bean counters would let us do at this point in time! Ian"

@Banishit
I'm not sure I'm following you? We have increased the usage allowance on BBYW Pro from 10GB to 15GB and this is for existing customers as well as new customers.

By: Banishit

Banishit — Fri, 09 May 2008 10:04:09 +0000

I have been with plusnet for over 5 years now, and am truly disappointed that we as PRO users get nothing !! I got it for the children and myself for gaming Xbox and the like , our bandwidth is low for the amount of usage

I appreciate the non throttling of the service but since moving from my unlimited account for the last 4 years I dont think the pro thing has made a jot of difference ? maybe just me but come on give us something rather that all to NEW customers dont forget the LOYAL ones either

By: RodM

RodM — Fri, 09 May 2008 07:59:16 +0000

I agree with those who advocate a higher allowance for option 1.I am, currently,on option 1+1gb;£10.74 a month.This is quite a lot for a pensioner to pay.
I rarely use a lot more than 1gb,but pay for the extra amount as a safety barrier.I don't download large files;mainly as I can't afford to.
I do feel that an extra 2gb or so would not be amiss;after all,we only pay £4 a month less than option 2,and they get 15gb.