The purpose of the Customer Feedback Survey is to facilitate a better understanding of what our customers think of the service they receive from the Customer Support Centre (CSC).
Customer feedback will be utilised to identify areas for improvement within the department, it also provides a feedback mechanism on the performance of individual agents. More…
On a cold, wet and windy Sunday morning in Sheffield, 9 PlusNetters braved the conditions to run Theo’s 10k race to raise money for Sheffield Children’s Hosptial Charity.
From left to right: Dan K, Helen P, Nick D, Gemma B, Chris C, Phil S, George P, Nigel W and Sam W.
Well here we are again, the end of another week. Is time going faster or is it just my theory on six dimensional space time to try and negate the effects of the Heisenberg uncertainty principle catching up with us all? More…
Hi, I’m Luke and I’m one of the Operation Managers in the Customer Support Centre (CSC). My role is to help run the Support Centre for PlusNet. There are two Ops Managers here and we look after a team of 8 Managers who own specific areas, such as Faults, Customer Service, Provisioning, Technical Support etc….
Some people think that I know what’s going on in the technology and internet industry so I’m about to be found out. That is, unless you can help me! On a weekly basis, normally Thursdays, I’m going to post a roundup of industry news that caught my eye. If you think there’s other equally (or more) interesting technology / industry news then just add a comment to the blog with details and a link to the story. Anyway, let’s get down to business::
It’s a short End of Day today… almost the entire business attended this afternoon’s Company Rally where we had a review of the last year from various departments and a view of the forthcoming year. I also seem to have been roped in to this as Mr Wing who was due to edit has gone home to get plastered… oh no, that was to do some plastering 
It looks like Asus is rushing to get its new improved version of its Eee PC out, bringing forward its release date by a month. This may be in response to similar laptops having been announced by other companies (several of these using the new Intel Atom-powered processors), or they may have just been waiting for Microsoft to announce that it is extending support for Windows XP (since will now be a Windows XP version of the Eee PC). XP will now be supported until to 2010 for this type of laptop: more about this at Gizmodo Windows XP Life extended .
9 years and 2 months ago I started on a very exciting journey with PlusNet.
I started off as the sole developer, establishing what is now PlusNet’s Workplace solution. Workplace is the software solution which pretty much controls everything within PlusNet. It includes the customer management, product management, billing engine and internal calendaring functionality amongst other things. It also ties together the network and software pieces of the business so we have a single platform - and not multiple systems that don’t talk to each other. More…
It’s Ali here, with my second stint as Editor. I can only assume that as I didn’t get fired last time, I must have done an OK job! Either that or Pete is getting very desperate… More…
People are split firmly into two camps with regards to their view of the OSX Operating system. There are those that love it and those that haven’t tried it yet.
Up until now OSX has been strictly “for Macs only” (aside from hacking around getting an illegally modified version installed on a PC), but Psystar, a Miami company, announced this week of the launch of the £200 “Open PC” that is capable of running an unmodified Mac OS X 10.5 Leopard.
When you compare the configuration of the OpenPC with that of a Mac Mini you find that “the Mac Mini costs 150% of the price of the OpenPC while offering poorer performance, smaller storage space, and RAM”.
Apple ran an authorized Mac clone program for a stint of about two years in the mid-to-late 90’s, but upon Steve Jobs’ return to the business this was ceased.
Following the announcement by Psystar earlier this week, their website crashed under the load. The company said its web traffic peaked at over 30,000 hits per second on Monday, causing an outage; so there’s an undoubted demand for what they are offering.
It will be interesting to see how quickly the Apple legal team respond…
Matt Grest
Head of Future Development
PlusNet
Here at Plusnet we're always trying to use clever open source things to make our lives easier. Sometimes we write our own and make other people's lives easier too!
We sell broadband, phone, VoIP and more to homes and businesses in the UK. Winner of 9 out of 11 Categories in the 2008 USwitch survey. Winner of "Best Consumer ISP" at 2008 ISPA awards. Voted number 1 in the Broadband Choices 2008 survey.
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