The start of the week, well my start of week anyway after having just had a long weekend. Why after having a holiday do you always feel like you need another? Another of life’s little conundrums I reckon. Good job I’m going up north this coming weekend for a break.

Anyway, enough of me for now, let’s see what’s been happening on this miserable looking Wednesday around the business starting first with Kev in the CSC:

A good day today. Some staff off for faults training which is great. A BT system was down which meant we could not check BT orders whilst on the phone.

On to the top 5 for today.

1. New Faults – New faults being raised. Small outage of a London exchange caused a small spike but other than that no other patterns. All fault types being raised.
2. Email – General spam questions, set-up, software configuration.
3. Provision issues – Updates on new orders and Migration orders. Some are seeing sold sync lights where BT have activated the line early.
4. Logged fault updates – When we have sent an update via Text the customer is calling back with the response or poeple are chasing faults.
5. Router set-up – 80% of the time this is for replacement routers and not new provides. Most of the time these can be set-up by copying the details from the old router to the new router. As for new provides the main problem is getting the IP address to bring the main setup page up.

Over next to Jimbo to enlighten us with the Comms happenings:

It’s been a pretty quiet day in Comms today, with Mand and Matt off, so there’s only been myself, Chris and Bob in.

I’ve been mainly focusing on our forums for both PlusNet and Madasafish customers, as well as looking into the content of an email we’re hoping to send soon.

Bob’s been working in Networks all day, looking mainly into some issues that have arisen as part of the recent Manage My Mail improvements. He’s also been handling some change controls.

Chris managed to replace Mand for the great AM coffee run this morning (Thanks Chris!) and he’s also been dealing with Development change controls and going to a few meetings. He’s been seen poking around in our forums too.

On a side note, I’ll be playing for South Yorkshire Vs. North Yorkshire in the 8 ball pool variety, so if there’s anyone in Barnsley that wants to cheer us on, we’ll be at the “Miscues” venue from about 11am on Sunday.

In true John Virgo stylee, pot as many balls as you can James. Next on the list is Geoff representing Networks:

Today has been a day to carry out essential work. Platform monitoring has been worked on, so that when we do have to react, rather than be proactive, there should be less unexpected items. Also some internal documentation and site audit information has been reviewed and updated.

Our new Ellacoya database is progressing. The new cluster is going through testing nicely, while daily maintenance of the current platform has been performed with several additions made to the systems for known services.

The new backup system is continuing to be worked on, specifically making sure that the network supports backup and restore between the sites.

Finally, work progresses to move all our services to new load balancers. This is essential work to improve the service so that new features can be handled in the future.

And lastly for today Martyn’s got the Marketing End of Day:

I’ve been brainstorming ideas for some My Referrals ‘eCards’. We already have banner ads and pre-written emails that you can send out to help promote PlusNet, and the eCards will give you another option. Chris has been working on the cancellation survey and also nipped out to the newsagents to pick up the Sheffield Star, because they’ve devoted the centrefold to us today with four separate stories about PlusNet. Spencer has been being creative, looking at colour combinations and the like.

Nick and Phil have been out of the office at a management meeting so that’s all from us today.

And that’s all folks, I’ve got some more usage analysis to do this evening before heading off home. Catch you all next time…

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This entry was posted by Dave Tomlinson on Wednesday, April 9th, 2008 at 6:12 pm and is tagged with and is posted in the category EOD. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.