A quick EOD from me now as I’m doing this from home (ain’t the Interweb great?) and I have dinner on the stove!

–

Steve from the CSC

Here in the CSC Mondays are always a busy morning with all the businesses coming back after a long weekend and many thinking were only open during the week.

1. Router Configs – correcting the usernames and passwords, VPI / VCI etc (new and old).
2. Intermittent/No Sync issues – the usual bad weather and dodgy extension cables causing more hassle than they’re worth.
3. E-mail Configs – with the new use of Postini comes messing with mailboxes and mail clients, as a result were seeing a lot more interest in the mail service.
4. Fault updates – As usual (what’s the latest, what’s next and yes i’ve moved to the master socket etc).
5. Domains – Not a common top issue but the use of domains appears to be increasing with many taking their hand to trying SMTP or just simply combining their domain with their existing broadband service.

Other popular queries are the following:-

• Order updates
• Sales queries
• Home phone queries/tariffs
• Billing (clearing o/s balances and adding more usage)

….how long til the weekend?

Awww… Alan in Networks next!

Hello everyone,

Today in Networks, the NetOps team have been working on improving our monitoring and security; tweaking firewalls; auditing; documenting; and improving our anti-spam, DNS, VoIP, Portal and CBC platforms.

The Ticket team have been busy blitzing and trending tickets; documenting; sorting account and domain renewals; and mail abuse (spam) issues.

The Development Team have been setting objectives; enabling the Aladdin trial; testing backups; improving our internal email platform; fixing some problems when emailing in Japanese; improving the Ellacoya platform; and writing new reports for use throughout the business.

That’s it for today. We’re all looking forward to a nice long, light evening!

TTFN

Ben W from Dev next up

One of the four Ben’s here in Development! It can get confusing at times! Especially as there are 2 Ben’s with a surname beginning with S! But we get by with a collection of nicknames and hand gestures

So what have we been working on today in development?

• The LCST team have been doing an excellent job bug fixing. They’re looking forward to welcoming some new guests, but more on that tomorrow and later this week I’m sure.
• It’s code reviews all round on the remote dev team, a mixture of improvements to our meeting manager tool, and we have a new project management tool on they way.
• The Brightview II team are working incredibly hard on integration, they’ve been spurred on (as we all have) by the return of Kat, who spent last week climbing in Spain – the lucky girl! (Ed: I’m jealous too!)
• And last, but not least – team ITW. Rys has been working hard for a fix to our filestore system, and I’ve mixed my time with getting ready for beta testing on backend improvements to the sign up process, and altering one of our reporting applications. I’ve been altering it to store data in XML format instead of CSV, which has allowed me to store much more complicated data, much more efficiently. I designed this application last year as a generic reporting tool, and I’m really pleased with the way it’s going. The workplace users are going to love the new reports I’ve been creating for them.

Chris in Marketing next

Martyn came dressed as a jockey today to celebrate winning the Grand National sweepstake! Unfortunately he soon found the office too hot to wear his helmet all day. I’ve been working on an upcoming press release and drafting an email, Nick has been locked away in meeting since he arrived this morning and Spence has continued work on our new minisite. Here’s hoping Martyn returns in normal clothes tomorrow.

Finishing up is Matt from Comms

A quick one today. It’s that kind of day.

James has been in the forums and arranging the open day. Chris has been liasing with networks and in Bob’s absence looking at everyone’s favourite spam. Mand has been the resident problem Guru. Matt has been emailing a lot of people and clearing up his tasks, jobs and problems.

It has been a day of random weather. If anyone is reading this who currently lives in Melbourne, Victoria, you’ll know exactly what I mean.

–
Have a good evening Folks.

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This entry was posted by Kelly Dorset on Monday, April 7th, 2008 at 7:17 pm and is tagged with and is posted in the category EOD. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.