The purpose of the Customer Feedback Survey is to facilitate a better understanding of what our customers think of the service they receive from the Customer Support Centre (CSC).
Customer feedback will be utilised to identify areas for improvement within the department, it also provides a feedback mechanism on the performance of individual agents.
So somehow I’ve managed to get the task of editing the EOD for the first time, so please bear with me as it could be quite interesting as my spelling, punctuation and grammar is legendary within the company for all the wrong reasons.
Well here goes anyhow…
Today as many of you are aware has been quite a testing time here at "PlusNet Towers" with the major power outage happening at 1am this morning causing all kinds of chaos around the business. You can see more details on this on the service status posting.
At approximately 01:00am this morning our primary datacentre suffered a complete power outage.
This meant that most of our internal systems, portals, and email were unavailable.
Our network engineers worked to restore the primary services, and internal systems and portal access are now available.
We are continuing to experience problems with email services, and are working on restoring mail access as our priority.
We will provide a further update as soon as possible, and would like to thank you for your patience whilst we resolve these issues.
Kind Regards,
Mand Beckett
Customer Support
Please note that we don’t usually post service status notices on to the Community Site, however as the service status feed isn’t updating correctly to reflect the problems we are posting this here. Any further updates will be made on our usual service status post which can be found here:-
http://usertools.plus.net/status/archive/
As the service status threads are working correctly this post has been removed from the front page of the Community Site.
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Here at Plusnet we're always trying to use clever open source things to make our lives easier. Sometimes we write our own and make other people's lives easier too!
We sell broadband, phone, VoIP and more to homes and businesses in the UK. Winner of 9 out of 11 Categories in the 2008 USwitch survey. Winner of "Best Consumer ISP" at 2008 ISPA awards. Voted number 1 in the Broadband Choices 2008 survey.
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