At approximately 01:00am this morning our primary datacentre suffered a complete power outage.

This meant that most of our internal systems, portals, and email were unavailable.

Our network engineers worked to restore the primary services, and internal systems and portal access are now available.

We are continuing to experience problems with email services, and are working on restoring mail access as our priority.

We will provide a further update as soon as possible, and would like to thank you for your patience whilst we resolve these issues.

Kind Regards,
Mand Beckett
Customer Support

Please note that we don’t usually post service status notices on to the Community Site, however as the service status feed isn’t updating correctly to reflect the problems we are posting this here. Any further updates will be made on our usual service status post which can be found here:-

http://usertools.plus.net/status/archive/

As the service status threads are working correctly this post has been removed from the front page of the Community Site.

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This entry was posted by Chris Parr on Thursday, February 21st, 2008 at 9:14 am and is tagged with and is posted in the category General PlusNet News, Incident Reports. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.