Another day, another End of Day. It’s Wednesday February 20th 2008 and I will try and avoid mentioning a certain word beginning with the letter B.

Time to check in first with Annette from the CSC:

Well today has been a steady day for the CSC, calls seem to have been fairly constant but generally a nice day especially as it was Roast Pork Dinner today for lunch, hmm that always pleases our hungry minds… Anyway back to the more serious sfuff now here are the top 5 issues for today.

1. We have had plenty of customers calling for help with setting up various routers up today both old and new.
2. Email clients still seem to be very high on the list for help with set up as well, this is mainly for customers who are setting up for the first time.
3. There have been quite a few faults raised today, these have mainly been No Sync and Intermittent Sync. (Ed, I wonder if that has anything to do with the weather, broadband and bad weather tend not to mix well. For those whose broadband isn’t working there’s Matt’s excellent post).
4. Number 4 is where customers have had outstanding faults on their lines and have been calling for updates.
5. Still quite a lot of people wanting to sign up over the phone as they can get information about our products at the same time (this is always good for us and for the customer).

Carl’s been collating the Network team’s end of day

NetDev

Ade - Testing email product for a third party, concluded tests of SSL accelerator on our load balancers, review meeting for Brightview Phase 2

Mike - well actually 1 meeting

Carl - Creating change controls to implement RADIUS changes for Brightview Phase 2 and creating new Virtual routers for Clean Feed/URL Filtering Trial, number of meetings

Geoff - Cryptocard, researching how to integrate it with AD for internal server authentication

Ian - PCI: PBE Testing, Logging workshop

DBAs

Al - Monitoring databases, documentation, peer reviews

John - Internal reporting systems development

NetOps

Ben - Mostly working on scripts to monitor postini for changes to our configuration

Dunc - Working on problems

Sarah - Working on problems, mostly an authdb one

Mark - Got some glasses as PN has ruined my eyes Hacking our devices into NMIS and adjusting the NMIS code so it displays correctly. Also been documenting how to add future device types in and what code needs changing. The Ellacoya switches don’t graph properly as the code release we are using doesn’t support the standard HC counters.

Dan - Tickets and Abuse

Matt - Tickets

Michael - Working on problems

Russ - Monitoring improvements

Richard - Tracing large disk users and planning a large software upgrade

Martyn over in Marketing now

Today’s been a bit of a crazy day, with the team slaving away on loads of different stuff. Phil and Tero have been interviewing for a new position within the team, which you can find out more about on our careers pages.

We’ve also been preparing an email to promote Home Phone Anytime+ and Chris has been planning our future email activities on his big email spreadsheet and investigating some new avenues for promoting Broadband Your Way Pro. Tim’s built a couple of new pages and I’ve been lending a hand on some customer comms, as well as working on some other projects that you’ll learn about in a few weeks.

Let’s head down to the basement at PlusNet towers and hear from Catherine what QA have been up to on this chilly Wednesday

I have discovered who the chair thief is! And the terrible truth is, the chairs aren’t going missing, but some miscreant (who shall stay unnamed….for now) has been adjusting them as he moves about the office. Hmmmm.

Anyway, today has been very b…..ountiful in terms of plenty of networks rollouts, including some trimming of our internal forums and some changes to make QA’s life easier. That’s my favourite sort of roll! Work also continues on Project X, although now some bugs have been ironed out it’s going much more smoothly.

Other than that, Gavin has been putting Gandalf the QA Wizard through his paces, Gary has been at home after an overnight rollout and the Matt’s have been b….uying plenty of crisps to help them with their test plans and problem fixes. Assuming the world as we know it continues as expected, I’ll be back again tomorrow.

Matt’s pre-formatted the Comms contribution, I’m not entirely sure this will copy correctly into Wordpress without some wibbly-wobblyness, but maybe not some timey-wimeyness.

In keeping with Be3G’s challenge, today Comms have been doing very little. No tea was made in the least, in fact my lovely purple mug is still in the box under my desk that I have to hide it in each night so the cleaners don’t steal it and take it upstairs. Oh life is hard.

Seriously though it’s been an highly industrious day today, with Mand, Chris and myself beavering away quite happily. In fact all three of us were highly confused when Chris pointed out that it was 16:45 as we all thought it was about 20 minutes since the last time someone moaned about time going too fast, which was actually at half past 2. Confused yet? Good. (Ed. I think Matt wishes he was in an episode of Soap.)

Anyway. Chris? Networks, Change controls, POMS, customer satisfaction blog (he knows how much you all look forward to it!), and some forum postage.

Mand? Er, Meetings, meetings, sorting out the problem process, orders, and laughing at the fact that Rogers, a canadian broadband company, appear to be copying the uk.telecom.broadband usenet group and making out that it’s their own support forum! I’m not sure that’s a particularly good idea, but still. Their business.

Me, I’ve been tweaking my monster faults blog, sending some group emails and sorting out all the training material and such for Enhanced Care, which has now been officially announced in blog and service status flavours.

So yes. A hustling, bustling, energetic, hectic and enterprising day that was nontheless not b*sy in any way, shape or form.

And finally for today let’s hear from Darren:

Hardware, hardware, hardware…….it’s been the talk of the Products team for last few months, from general hardware stock issues, to choosing a new vendor that can supply our customers with some top notch kit! Today Rich and Ian have been ‘SWOT’ing over various different suppliers and the options are looking rather promising. I’ve been plodding along with various data requests and for the first time (and certainly not the last) I’ve been working on some usage analysis for our Homephone product.

And that’s all folks, I’m going back to working on a couple of blog posts and throwing crazy MySQL queries into our management information systems.

Wrap up well, it’s cold out there, all the trees were white with frost on the way in to work this morning. We’ll all be back again same Bat time, same Bat channel tomorrow.

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This entry was posted by Dave Tomlinson on Wednesday, February 20th, 2008 at 6:53 pm and is tagged with and is posted in the category EOD. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.