Comments on: My Broadband Doesn't Work! http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/ News and Updates on the Community. Sat, 21 Nov 2009 00:06:38 +0000 http://wordpress.org/?v=2.8.4 hourly 1 By: johngie http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/comment-page-1/#comment-2609 johngie Sun, 20 Apr 2008 23:14:10 +0000 http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/#comment-2609 The only thing I would add concerns the part of the diagnosis where you ask the condition of the sync light on the router. Not all routers conform to your "model" - certainly my Linksys does not. The very few times I've had to go through this routine when reporting a BB fault, I've interpreted the Linksys indications and answered the questions to fit "your" model. I'm not sure how many different indications there are with other routers, but the Linksys is popular and it might be worth adding (certainly when going through the routine on the portal) the indications for other routers. On the few occasions to which I refer, my connection returned almost immediately in most cases (as if doing the tests had reset the connection). The only thing I would add concerns the part of the diagnosis where you ask the condition of the sync light on the router. Not all routers conform to your "model" - certainly my Linksys does not. The very few times I've had to go through this routine when reporting a BB fault, I've interpreted the Linksys indications and answered the questions to fit "your" model. I'm not sure how many different indications there are with other routers, but the Linksys is popular and it might be worth adding (certainly when going through the routine on the portal) the indications for other routers.

On the few occasions to which I refer, my connection returned almost immediately in most cases (as if doing the tests had reset the connection).

]]> By: James http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/comment-page-1/#comment-2259 James Thu, 27 Mar 2008 17:53:30 +0000 http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/#comment-2259 Hi guys. Your flow chart is a really great tool and will come in handy if my broadband fails. I did, however, notice a typo in one of the boxes... Please raise a SLOW SPEED fault at http://falts.plus.net or call us on 0845 1400200; though it may be that nothing can be done, we will try our utmost to improve the connection speed for you. I think 'faults' should have a 'u' in it :) Hi guys. Your flow chart is a really great tool and will come in handy if my broadband fails. I did, however, notice a typo in one of the boxes...

Please raise a SLOW SPEED fault at http://falts.plus.net or call us on 0845 1400200; though it may be that nothing can
be done, we will try our utmost to improve the connection speed for you.

I think 'faults' should have a 'u' in it :)

]]> By: firefly2 http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/comment-page-1/#comment-1996 firefly2 Wed, 12 Mar 2008 18:28:49 +0000 http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/#comment-1996 my mouse battery is low. need to go now thanks cus . firefly2 my mouse battery is low. need to go now thanks cus . firefly2

]]> By: firefly2 http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/comment-page-1/#comment-1995 firefly2 Wed, 12 Mar 2008 18:26:20 +0000 http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/#comment-1995 you have done a great job with the info. can I go now ??? firefly2 you have done a great job with the info. can I go now ??? firefly2

]]> By: firefly2 http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/comment-page-1/#comment-1994 firefly2 Wed, 12 Mar 2008 18:23:45 +0000 http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/#comment-1994 helpppppp helpppppp

]]> By: firefly2 http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/comment-page-1/#comment-1993 firefly2 Wed, 12 Mar 2008 18:22:34 +0000 http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/#comment-1993 sorri > think am in wrong sctn. firefly2. sorri > think am in wrong sctn. firefly2.

]]> By: firefly2 http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/comment-page-1/#comment-1992 firefly2 Wed, 12 Mar 2008 18:20:35 +0000 http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/#comment-1992 i'm exhausted. one small "q". am on dial-up and wish to change to op 1. if I sign on to 12 mths will I be billed for anything other than the pp and the mthly fee. thanks firefly2 i'm exhausted. one small "q". am on dial-up and wish to change to op 1. if I sign on to 12 mths will I be billed for anything other than the pp and the mthly fee. thanks firefly2

]]> By: prichardson http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/comment-page-1/#comment-1811 prichardson Sat, 01 Mar 2008 14:10:03 +0000 http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/#comment-1811 The 4th cable (pin 4) is used to balance the line. Telephone sockets some with 6 pins, formed of 3 twisted pairs. Pins 2 & 5 form the A & B legs used for phone/broadband and use one twisted pair, and legacy setups use pin 3 for the bell wire. To prevent imbalance, it's best to connect pin 4 for the second of the pair on pin 3. The 4th cable (pin 4) is used to balance the line.

Telephone sockets some with 6 pins, formed of 3 twisted pairs.

Pins 2 & 5 form the A & B legs used for phone/broadband and use one twisted pair, and legacy setups use pin 3 for the bell wire. To prevent imbalance, it's best to connect pin 4 for the second of the pair on pin 3.

]]> By: orbrey http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/comment-page-1/#comment-1658 orbrey Sat, 23 Feb 2008 17:45:50 +0000 http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/#comment-1658 According to the page at http://www.wppltd.demon.co.uk/WPP/Wiring/UK_telephone/uk_telephone.html (apologies for long link) the white wire with orange bands does not actually have a specific function but is usually connected for neatness. According to the page at http://www.wppltd.demon.co.uk/WPP/Wiring/UK_telephone/uk_telephone.html (apologies for long link) the white wire with orange bands does not actually have a specific function but is usually connected for neatness.

]]> By: gleneagles http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/comment-page-1/#comment-1655 gleneagles Sat, 23 Feb 2008 14:43:01 +0000 http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/#comment-1655 Something I am not clear about here. When I removed the faceplate there were only 3 wires connected.. I removed one of these (the bell wire) and this more than doubled my connection speed. So what is the 4th wire for which is shown in the picture ? Just curious Something I am not clear about here. When I removed the faceplate there were only 3 wires connected.. I removed one of these (the bell wire) and this more than doubled my connection speed. So what is the 4th wire for which is shown in the picture ?
Just curious

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