So, you’ll be happy (no doubt) to have me for your daily joyness of the End of Day variety.  It’s been another glorious day in Sheffield (I can tell, I get blinded until 9:50am every day) and we’ve all been very busy.

Emma sets us off into action with the CSC update:

Welcome to another edition of Team B’s top 5. Today was much busier than yesterday, again a little bit cold to start with in the morning and yes we don’t go out of the building much so we don’t get to see glorious Sheffield during the day

Here we go:

1. Router configuration: This stays at the top again, calls today have included locked routers, how to get around this and recommendations on the best router for their needs

2. Fault updates: Again, customers wanting updates on their faults, this is mainly those who have no access to the internet as most check online for their latest update. [Ed. Worth noting that we do also try to SMS customers when we have mobile details for them]

3. Email setup: We get lots of calls wanting assistance setting up popular clients such as outlook, and outlook express, these calls are very educational as we also advise on how to use the webmail as well.

4. Provisioning updates: Customers who are moving house, again like faults, don’t have access to the internet just call for updates on their orders.

5. Domains: a fair amount of calls dealing with CCGI and FTP questions.

Thanks for reading!

We move swiftly onto a rather confused Matthew in the Comms Team:

James is still training to be a products ninja – the latest endurance training appears to be having him sit opposite a window and stare into the sun for about 5 hours every day [Ed. You should try it. I even remember which day of the week it is]. Other than that he seems quite chipper.

Chris has been sat upstairs with networks. I don’t think they are subjecting him to the same rigors that James is enduring, but apparently he’s had a lot of change controls. Impressive as that sounds it just doesn’t conjure up images of swords and throwing stars. He also claims he’s Bananaman, but I suspect that’s not true. You never know, though.

Mand has been refining the problems process, project updates and dealing with problems etc. It’s been quite a busy one for Mand, to be honest.

I’ve been dealing with my project again today along with catching up following my brief long weekend away. It’s alright dahn sahf but I wouldn’t want to live there.

Bob did tell me what he’d been up to, but unfortunately he did this at the same time as Chris was telling me what he’d been up to and also at the same time as Mand was asking me if I could write this EOD as she had to dash off. In addition, where Chris jabbered me his daily activities Bob didn’t.

Oh wait, he did mumble something about usenet. I will therefore claim outrageously that he has been leeching all day. [Ed. I think he's trying to stretch the trail of DVDs to the South coast]

Happy Monday, everybody. [Ed. That was yesterday dude]

Which takes us to Marketing and Martyn:

Marketing have been busy today, with a flurry of press activity including articles from Custom PC and Web User that quote our very own Neil Armstrong.

We’ve also been working with Sheffield Wednesday on some co-marketing, doing a bit of competitor analysis and preparing landing pages for some forthcoming print advertising.

Moving onto Gricey in Networks:

Gricey here with the Networks EOD. Here’s a round-up of what the department have been doing today:

Ben B: Customer DB work, Mail policing work
Russ M: Monitoring resiliency work
Mark L: Webmail work, Ellacoya work, many peer reviews
Geoff M: Spamfiltering and security work
John P: Staging planning, ticket trending
Adey M: Peer reviews, new vendor equipment work
Dan P: Abuse work, compliance work, tickets
Denis A: Brightview network work, load balancer work
Carl N: Product planning work
Dunc S: Monitoring/housekeeping work
Matt R: Tickets, Ellacoya work
Michael P: Problems, documentation
Rich P: Mail filtering problems, internal security work
Rizwan S: Problems, security work
Simon B: Brightview DR work, Backup Platform work
Mike G: Brightview DR work, Backup Platform work

That’s all for today, everyone else missed the cut-off time.

TTFN,
Gricey.

We end things with Colin’s Web Team report:

The web team have been working on improvements to the ticketing system – adding some useful functionality that has been requested and will hopefully make the system easier to use. Rupert has been fixing problems today, and James has been working on some other enhancements for the Community Site and the the portal. Mark has been working on putting the recently created videos in to the support section. Jonathan has apparently been doing nothing interesting, which probably means he’s been writing support articles and fixing problems, although he did lose twice at pool to me (through flukes rather than skill, though!).

So that’s all from me.  We’ll be back tomorrow with further departmental updates!

Matt, that’ll be on Wednesday.

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This entry was posted by James on Tuesday, February 12th, 2008 at 6:05 pm and is tagged with and is posted in the category EOD. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.