It’s the second day of the Chinese New Year today which, according to tradition, is believed to be the birthday of all dogs. If you’re stuck for gift ideas for your canine friend, here’s one you can make at home!

There’s only been the 3 of us again today on the Comms desk, James even made an appearance! I’m surprised he remembered where it was. All of us have been working on different things today. Mand was training some n00bs all morning, leaving me (Chris) and James to handle the forums and CSC enquiries. I’ve been fielding the network change controls today with James and Mand handling the dev ones. That’s not all we’ve been up to as I’ve also been updating some ticket causes and working through my tasks. James vanished back upstairs to carry on showing George the ropes and Mand continues to push for problem fixes. Buble’s biggest fan (Bob) will be back on Monday and I’ll actually be trying to convince him to write a comms EOD as I can’t honestly remember the last one he did. That’s all for now, enjoy your weekend because I know I will be.

Problem Friday means lots of problem fixing from the Web Team. Kelly, Jonny & Pete were all off on some kind of management training do while Colin & Duffy both did half-days. Rupert’s been doing some essential maintenance to PayAsYouHost and I (Tam) have been doing a bit more OpenID stuff & editing this EOD.

Daniel from Development: I’ve started to work again for PlusNet in December last year and since then I’ve been working with the biggest and the most complicated systems we have. That involves VMBU/CBC (Usage monitoring), billing and financial systems and recently Radius. These require huge knowledge from developers and everyone who works with them has a lot to learn. Today I’ve been fixing Radius related problems that involve static IP assignment. It turned out that several databases are involved in the assignment and reporting process and I needed to find all of entry points to make the assignment process work. It is quite exciting to discover how everything is connected.

Products: Maria and Ian have been offsite today so let’s make it a quickie. Rich has been reviewing project documentation and VoIP related tasks. Shaun had one thing to say to me today (and to my shock it wasn’t “Shut it”) and that was usage analysis, he’s been busy pumping those stats out. Dave has just finished another great blog about BBC iPlayer. I’ve been working on tracking hardware orders, working on some call processing and several other reports that need to be tweaked.

Martyn from Marketing says: We’ve had some good PR coverage this week, with a release about the death of CDs being picked up in various places, including Web User, uSwitch and BroadbandChoices have also mentioned us in their own releases, which was jolly nice of them. Away from PR, we’ve been working on emails, some new webpages, a promotion with Sheffield Wednesday and some print advertising. Next week Chris and Tero will be back from holiday (I should probably make it clear that they haven’t gone together, that might be a bit weird), so we’ll be back up to full-strength.

Adam from CSC Team A has the Top 5: Fault updates seems to be one of the main reasons for calls today, mainly just getting an update or calling back because we have left a message for them. A lot of new customers have been calling in for assistance with router setup and email setup / checking setting. Also seen a number of customers calling in with new faults. Our sales line also seems to be busy with customers enquiring on the products and also signing up.

It’s been slightly quieter than normal in Networks this week – as we’ve had various people down in London working on things as diverse as server fixes, network trials, provisioning more resilience through fibres and servers, storage upgrades, auditing and much more! Phew – good work there guys! Other stuff that’s been good to see happen this week is completing the main customer base for Postini spam filtering which is a great landmark to have achieved, and results are looking great. Out strategic backup platform has taken a good step forward this week, with the storage completely built, and our first services migrated over. And we’ve added more capacity to our BT centrals too. Nice work this week guys!

Well its been a busy yet quiet day in QA as Gavin is taking some time off and Catherine went home early. I (Gary) have been busy trying to complete a rather important test plan as the deadline is on Monday .. eek! Nigel has been (as usual) beavering away on some Madasafish project testing. Paul has been cracking on, gamma testing his latest project. Once complete it should make things a lot easier for our CSC teams with customer account management. Mathew has been the gatekeeper again today, scheduling all the roll outs of problems fixes. Finally we did have some giggles today when we found out that one of the managers had been having a 10 minute conversation about PHP to one of our developers only to find out, that when he finally wandered over he was in fact talking to a customised messenger bot (Eliza) and the developer had actually stepped away from his desk!

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This entry was posted by Tamlyn Rhodes on Friday, February 8th, 2008 at 6:02 pm and is tagged with and is posted in the category EOD. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.