I could quite easily retort with 2 negative Talk Talk quotes for each of the quotes you've posted but I won't as there's little point. I'm not sure what URL they're from but even if they were posted in 2008, many of the issues referred to are from way prior to that.

Yes, we've had our ups and downs but who hasn't? The subject of Neil's post though it about Talk Talk's implementation of their Polish site which I don't think anybody can deny is lacking? Especially when placed side by side with ours:-
http://community.plus.net/blog/2007/06/21/polska-twarz-plusnetu/

Our accounts come with clear download policies that are linked to when registering an account. We haven't marketed accounts as unlimited since 2005 AFAIK. If you want to know more about our download policies then take a look here:-
http://www.plus.net/support/broadband/quality_broadband/traffic_prioritisation.shtml

Download speeds are obviously dependent on line conditions and distance from the exchange. That's why we have the following at the base of our product pages:

"Why ‘up to’ 8Mb?

* Broadband is described as ‘up to’ 8Mb because download speeds will vary depending on your telephone line and location.
* The average speed on up to 8Mb broadband is 5-6Mb. BT Wholesale estimates that 78% of customers will achieve download speeds of 4Mb and above.
* Download speeds will vary significantly in the first 10 days after connection and then will become more consistent."

This recent BBC article might be of interest to you:

http://news.bbc.co.uk/1/hi/technology/7151132.stm

Regarding remote email access, that's provided using the popular open source client SquirrelMail:

http://www.squirrelmail.org/

Regarding customer support, I'd say it's up there with the best.

We won/were nominated for a few awards last year:

http://community.plus.net/blog/2007/07/03/plusnet-best-overall-provider-in-national-survey/
http://community.plus.net/comms/2007/09/26/plusnet-wins-another-award/
http://community.plus.net/blog/2007/10/25/another-award/
http://community.plus.net/blog/2007/09/28/plusnet-win-the-cup/

I'll leave it at that but if you want an overview of what else we got up to last year (good and bad included) then take a look here:

http://community.plus.net/blog/2007/12/19/what-have-we-done-this-year/

Yes we've had problems in the past, but these problems have no bearing on whether or not we advertise. We're growing, we're making a profit and people are referring our services. Chuck in the odd award for our our trophy cabinet here and there and we can't be doing that badly!

Rgds,

Bob

"They have imposed a download limit without reducing their charges. Originally I was paying for unlimited downloads, now it is unlimited downloads subject to a fair usage policy which is another way of introducing a download limit."

OR

"I only get 1Mbps instead of 8Mbps advertised. Access is often slow. The email server is unreliable. The email filtering is poor. Remote email access is poorly designed and slow."

OR

"Poor Customer service, poor download speeds, poor connection reliability. Keeps providing account details to spammers so email address becomes horrendously spammed!"

OR

"Customer support has all but disappeared and they tend to threaten you with a big bill from BT to run line tests."

The great Plusnet....yeah right!

Why should Plusnet advertise when largely as a result of word of mouth and comparison sites they have grown by over 10% in the last 6 months. We've all seen the results of companies chasing big growth and then not being able to cope with the resulting support queries.

@John
Also visit http://www.thinkbroadband.com, which is an independent website, and see what folks think of PlusNet and TalkTalk which will give you a more balanced view. You might also be interested in looking at our monthly customer satisfaction survey:
http://community.plus.net/blog/2008/01/22/customer-satisfaction-results-from-december-2007/

I've taken a good look at those two links. The first one is very old, from 2001 and the second quite out of date from 2006. Take a look at the PlusNet website and you'll see that we are very clear about any included costs such as router or activation charges.

If you want to see what some of our customers currently think of us, click on "forums at the top of the website and browse some of the threads in there.

Thanks.

http://www.dooyoo.co.uk/telecommunications-services/plusnet-1/191804/
http://www.neowin.net/forum/index.php?automodule=blog&blogid=38&showentry=400

Plus both links you ppsted are regulated by you im guessing. What a crap company. I think you should imitate TalkTalk, maybe you might be as sucessful as them????

Hear hear....