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From 12th of February Microsoft will be forcing the automatic upgrade of Internet Explorer 6 to version 7 via automatic Windows Update. More…

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Over at Engadget there’s rumour of Microsoft’s successor to Vista being on the cards for a late 2009 release. Apparently “several industry sources” are now saying that a very early version of the so-called ‘Windows 7′ OS has been shipped to ‘key partners’, and that Microsoft is now looking at the second half of 2009 for a release.

Those with a lot of disposable income tempted by the knife-thin Macbook Air announced the other week could do worse than check out the first benchmarks and the superdrive and USB connector.

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What a busy day.. The topic of the day for me has been communication, and how what is clear as crystal to one person can be puzzlingly obtuse to another.  I was reminded of this when I popped up to McDonald’s this afternoon.  “BigMac, large fries to go”, I say, getting a blank look from the assistant. “What else was that?” she asked.  “To take away”, I clarified. More…

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I was reading a stimulating blog by Tomi Ahonen last night about the Sprint Nextel nightmare that is playing out in the telecoms market in the USA.

To cut a long story short Sprint, who are one of the largest telecoms and Internet companies in America, booted around 1,000 customers off the service for calling the customer support centre too often. As a result they have lost hundreds of thousands of customers and are now having to lay off 4,000 staff. Unsurprisingly, they have been vilified in online and offline media. More…

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It’s the middle of the week, and today’s been productive, despite feeling tired after taking in Sheffield Wednesday v Derby last night (the less said about that, the better I think) although it was a good night. Back in the world of work, we’ve been busy all over. More…

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The 12th of February 2008 will be the happiest day of my web developer life. More…

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I’m looking for brevity today so let’s see who can tell us what it’s been like at PlusNet today without writing a novella.. More…

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The purpose of the Customer Feedback Survey is to facilitate a better understanding of what our customers think of the service they receive from the Customer Support Centre (CSC).
Customer feedback will be utilised to identify areas for improvement within the department, it also provides a feedback mechanism on the performance of individual agents.
More…

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I watched a programme last night on BBC2 called ‘Paradise or Bust‘.  This one had passed me by until now, but this is Web 2.0 crowd-sourcing taken to extremes.  More…

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Hey! Kelly here, and it’s my first full day back in work after my first cold of the year. More than likely it will also be my only cold of the year though, going on previous records, so I’m glad I got it out of the way!

On with the update. More…

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