Comments on: TalkTalk shamelessly copies PlusNet http://community.plus.net/blog/2008/01/31/talktalk-shamelessly-copies-plusnet/ News and Updates on the Community. Mon, 22 Mar 2010 00:17:05 +0000 http://wordpress.org/?v=2.8.4 hourly 1 By: Guy Mayhew http://community.plus.net/blog/2008/01/31/talktalk-shamelessly-copies-plusnet/comment-page-1/#comment-17701 Guy Mayhew Thu, 14 Jan 2010 02:32:57 +0000 http://community.plus.net/blog/2008/01/31/talktalk-shamelessly-copies-plusnet/#comment-17701 I personally think it's positive that companies collaborate and share ideas. I'm sure Plus Net has borrowed idea's from other companies in the past, I'm sure that the 21CN that PlusNet will be using (being developed by BT 4-5 years after TalkTalk's 21CN) will borrow ideas that TalkTalk already implement. This whole page seems a bit tit-for-tat... I personally think it's positive that companies collaborate and share ideas. I'm sure Plus Net has borrowed idea's from other companies in the past, I'm sure that the 21CN that PlusNet will be using (being developed by BT 4-5 years after TalkTalk's 21CN) will borrow ideas that TalkTalk already implement.

This whole page seems a bit tit-for-tat...

]]> By: A http://community.plus.net/blog/2008/01/31/talktalk-shamelessly-copies-plusnet/comment-page-1/#comment-6539 A Mon, 22 Sep 2008 17:26:04 +0000 http://community.plus.net/blog/2008/01/31/talktalk-shamelessly-copies-plusnet/#comment-6539 Ha ha Stephen I work in carphonewarehouse customer/repairs/tracking/1-million departments rolled in to 1 support and looks like plusnet have just shot you down. BANG BANG. Trust dont buy owt from the cpw or talk talk unles you have a solicitor present. nice work plusnet Ha ha Stephen

I work in carphonewarehouse customer/repairs/tracking/1-million departments rolled in to 1 support and looks like plusnet have just shot you down. BANG BANG.

Trust dont buy owt from the cpw or talk talk unles you have a solicitor present.

nice work plusnet

]]> By: Neil_A http://community.plus.net/blog/2008/01/31/talktalk-shamelessly-copies-plusnet/comment-page-1/#comment-558 Neil_A Fri, 01 Feb 2008 18:20:51 +0000 http://community.plus.net/blog/2008/01/31/talktalk-shamelessly-copies-plusnet/#comment-558 Hi Stephen, I'm delighted you took the time to respond, thanking us for our feedback. Your legal department weren't quite so happy with the feedback and have sent us a rather wordy take-down notice. More about that on Monday... You said: "We would be more than happy to listen to your calls to help us identify any possible training requirements to drive improvements." If you'd like to visit PlusNet and listen to how we do award-winning customer service, we'd be more than happy to provide you with some training for a reasonable fee. Cheers. Neil. Hi Stephen,

I'm delighted you took the time to respond, thanking us for our feedback. Your legal department weren't quite so happy with the feedback and have sent us a rather wordy take-down notice. More about that on Monday...

You said:
"We would be more than happy to listen to your calls to help us identify any possible training requirements to drive improvements."

If you'd like to visit PlusNet and listen to how we do award-winning customer service, we'd be more than happy to provide you with some training for a reasonable fee.

Cheers. Neil.

]]> By: stephen Fell http://community.plus.net/blog/2008/01/31/talktalk-shamelessly-copies-plusnet/comment-page-1/#comment-555 stephen Fell Fri, 01 Feb 2008 17:33:09 +0000 http://community.plus.net/blog/2008/01/31/talktalk-shamelessly-copies-plusnet/#comment-555 TalkTalk is an innovative and dynamic company, which believes in giving customers great value for money home phone and broadband services. As the peoples home phone company, we are keen to explore how we can help Polish customers benefit from our great value call plans, some of which come with inclusive calls to Poland and are offered with Free broadband. To clarify, our Polish pages are in trial and if we find that this functionality is popular we may roll it out across the site. Thanks for the feedback, its always useful to know what the competition thinks about the great services we offer. With regards to the experience received from our customer service department. We would be more than happy to listen to your calls to help us identify any possible training requirements to drive improvements. If you would like to discuss further please do not hesitate to contact me via the email address provided or at our Members forum www.talktalkmembers.com Thank you Stephen Fell TalkTalk is an innovative and dynamic company, which believes in giving customers great value for money home phone and broadband services. As the peoples home phone company, we are keen to explore how we can help Polish customers benefit from our great value call plans, some of which come with inclusive calls to Poland and are offered with Free broadband. To clarify, our Polish pages are in trial and if we find that this functionality is popular we may roll it out across the site. Thanks for the feedback, its always useful to know what the competition thinks about the great services we offer.
With regards to the experience received from our customer service department. We would be more than happy to listen to your calls to help us identify any possible training requirements to drive improvements.

If you would like to discuss further please do not hesitate to contact me via the email address provided or at our Members forum http://www.talktalkmembers.com

Thank you
Stephen Fell

]]> By: geezer http://community.plus.net/blog/2008/01/31/talktalk-shamelessly-copies-plusnet/comment-page-1/#comment-553 geezer Fri, 01 Feb 2008 16:49:03 +0000 http://community.plus.net/blog/2008/01/31/talktalk-shamelessly-copies-plusnet/#comment-553 Nice detective work! How many more enquiries from eastern Europe will their CS get? Does make you realise how poor they are in comparison seeing this - I know of people with TalkTalk and even sorted out the setting up of their connection after getting nowhere with TalkTalk support and being where I am gives me a great sense of satisfaction! :D Keep up the good work - undermining empty promises etc... Nice detective work!
How many more enquiries from eastern Europe will their CS get? Does make you realise how poor they are in comparison seeing this - I know of people with TalkTalk and even sorted out the setting up of their connection after getting nowhere with TalkTalk support and being where I am gives me a great sense of satisfaction! :D
Keep up the good work - undermining empty promises etc...

]]> By: bobpullen http://community.plus.net/blog/2008/01/31/talktalk-shamelessly-copies-plusnet/comment-page-1/#comment-548 bobpullen Thu, 31 Jan 2008 16:46:03 +0000 http://community.plus.net/blog/2008/01/31/talktalk-shamelessly-copies-plusnet/#comment-548 Great blog Neil! Not particularly nice for their CS guys to have been kept in the dark! Great blog Neil! Not particularly nice for their CS guys to have been kept in the dark!

]]> By: melise http://community.plus.net/blog/2008/01/31/talktalk-shamelessly-copies-plusnet/comment-page-1/#comment-547 melise Thu, 31 Jan 2008 15:55:19 +0000 http://community.plus.net/blog/2008/01/31/talktalk-shamelessly-copies-plusnet/#comment-547 Spot on as per! Spot on as per!

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