What a busy day.. The topic of the day for me has been communication, and how what is clear as crystal to one person can be puzzlingly obtuse to another.  I was reminded of this when I popped up to McDonald’s this afternoon.  “BigMac, large fries to go”, I say, getting a blank look from the assistant. “What else was that?” she asked.  “To take away”, I clarified.

As Content writers, we try hard to find that voice in the middle, the one that communicates across our whole audience. It’s not an easy thing to achieve, but you are helping us find that voice, through interaction in this very community. 
 

What’s happening in the CSC today?  Let’s look through the square window and find out:

The day has been a hectic one so far (told you! - Ed) but the guys and gals on the frontline have been given a good push by the buffet lunch put on by Paul and the team in the kitchen. Other than that we have been keeping up with the calls and tickets so far. Not too much so that we have more work given to us of course, ha ha.

Now for the serious part and the top 5 queries that we have received so far today.

1. Router Setups - 1800HG  The 1800HG is the top of the pile for support requests. We hope this will change within the coming weeks as we are adding additional instructions in the boxes to assist with the set up.
2. E-mail Setup - Initial e-mail setups.  What can I say?  The e-mail set up is in the top 5 again. This does appear to be a mixture of e-mail clients that we receive the requests for. I would like to think that everyone would like to try the video tutorials at some point in the future, they are fab (can you tell that I have made one of the tutorial video’s? lol)
3. Activation & Provisioning updates - Our new and existing customers are being very vigilant and keeping us on our toes with the requests for updates on the provisioning orders. This is a mixture of new provides as well as house moves.
4. Hardware delayed order issues - It appears that we have needed to chase up with the warehouse for the delivery of the routers to our new customers. Admittedly it is not an ideal situation but we have a good bunch of people within Products that will be on the case and kicking some backside to get things sorted.
5. SPAM - Finally, SPAM. Oh the joys of spam! (Sarcasm I hear you say, lol). On the good side, we are getting some really positive results from the new e-mail filtering system. If you would like to put yourself forward to be transferred onto the new filtering system within the coming week you can visit trials.plus.net and start fighting those spammers.That’s the latest from us for today. Have a great night!

Thanks Phil.  Let’s have a look through the round window into Networks, where we find Gricey:

With the recent web storage issues in ‘clean up’, we’re back to business as usual. Busy day in Networks today (how rare). Just for completeness I asked everyone on our floor today, rather than the subset you normally get.

Here’s a run down on what we have been doing:

NetOps
——
Ben B: Postini Opt-out work, Mail Management scripts, Web storage incident
Mark L: Brightview RADIUS work, DSL capacity work
Mike P: Staging Environment work, Metronet mail investigation
Rich P: Replacing a faulty PDU, legacy customer domain issue
Rizwan S: Security work
Sarah R: monitoring monitoring monitoring
Matt R: Ellacoya operational work, lots and lots of tickets
Russ M: Getting our monitoring platform in order, complaining
Duncan S: Working on problems raised during the day
Dan P: Abuse management, Tickets, DSPAM training, Mail Policing
Simon B: MXCore disk pack monitoring, Ops Policy stuff
Adey M: Edge filter work, BV ATM monitoring work, Portal config changes

NetDev
——
Denis A: PCI work, Firewall work
Josh B: PCI work, internal mail work (our corporate mail)
Geoff M: Postini work, swatting niggles on the mail platform
Carl N: BV Capacity, lots of meetings
Mike G: Ellacoya DB design work, backup platform work, NetApp monitoring work, giving Geoff a hand with Postini stuff

DBAs
—-
Alan L: Signup P1, DB monitoring improvements, peer reviews
Mark H: Database related P1 problems, Perl scripting
John R: Financial reporting work, looking into DB locking issues

IT
–
Jamie H: Desktop support, HR system backups
Steve M: Desktop support, new starter installs

Management
———-
John P: Monitoring review, ticket trending
Lee O’D: Scheduling, Objectives, Roadmap, BV Capacity, PUG issues raised
Kevin L: BV equipment orders, Ellacoya DB planning, Project co-ordination, Project management meetings
Jason A: PCI work, Penetration Testing work, lots of security Change Control approvals
Phil W: Director offsite planning, lots of BV work, cross-dept co-ordination

TTFN
 

‘Ta Ta For Now’ indeed.  Blimey that’s comprehensive and no mistake.  And through the arch window we find Catherine in QA:

Quick EOD today as we’ve been busy as a busy thing. We’re all doing much the same work as usual, supplementing our day’s endeavours with the usual Nik Naks, Monty Python references and lunch hour Flash games. A hectic day of problem fixes and the sort of frustration only which only ends when you finally slap your forehead and go ‘Of course! The answer was there all the time, what an idiot I’ve been!’ See you tomorrow
 

“Howdy ho, Chris here with a quick Comms roundup”:

Bob has continued his work on Postini and is also trying to decide which avatar he should use. Matt has been looking at the faults process and different types of speed fault. I’ve been doing some tickets and answering forum queries. Mand has been around the forum and chasing up problem fixes. We haven’t seen James all day as he’s been learning the ways of the Product team.
 

You can tell I’ve run out of windows can’t you..  here’s t’other Chris in Marketing:

The Marketing team have been beavering away as usual today with numerous different jobs underway. Tim has been working on some new referral banners and trying to get to grips with some of our internal systems, I’ve been busy penning the next newsletter and organising our upcoming PR work. We’ve also had our weekly review meeting (lots of graphs and numbers) and finished off the prep work for our new minisite. Have an excellent Thursday night folks.

And that’s it for another day.  Time to leave CSC to it..P-j

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This entry was posted by Peter Jackson on Thursday, January 24th, 2008 at 6:41 pm and is tagged with and is posted in the category EOD. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.