Comments on: Customer Satisfaction: Results from December 2007 http://community.plus.net/blog/2008/01/22/customer-satisfaction-results-from-december-2007/ News and Updates on the Community. Tue, 03 Nov 2009 13:09:11 +0000 http://wordpress.org/?v=2.8.4 hourly 1 By: Ian Wild http://community.plus.net/blog/2008/01/22/customer-satisfaction-results-from-december-2007/comment-page-1/#comment-1337 Ian Wild Mon, 11 Feb 2008 08:33:18 +0000 http://community.plus.net/blog/2008/01/22/customer-satisfaction-results-from-december-2007/#comment-1337 I don;t think there are any prizes for the CSC survey pierre_pierre. The monthly one at http://surveys.plus.net that anyone can fill in has a prize of a years free Broadband. I don;t think there are any prizes for the CSC survey pierre_pierre. The monthly one at http://surveys.plus.net that anyone can fill in has a prize of a years free Broadband.

]]> By: pierre_pierre http://community.plus.net/blog/2008/01/22/customer-satisfaction-results-from-december-2007/comment-page-1/#comment-1329 pierre_pierre Sun, 10 Feb 2008 17:55:03 +0000 http://community.plus.net/blog/2008/01/22/customer-satisfaction-results-from-december-2007/#comment-1329 Does that mean if we look after ourself and use the forum as well as the help pages, we will never have a chance to win the big prize, that's a bit off Does that mean if we look after ourself and use the forum as well as the help pages, we will never have a chance to win the big prize, that's a bit off

]]> By: petejackson http://community.plus.net/blog/2008/01/22/customer-satisfaction-results-from-december-2007/comment-page-1/#comment-1075 petejackson Wed, 30 Jan 2008 12:02:56 +0000 http://community.plus.net/blog/2008/01/22/customer-satisfaction-results-from-december-2007/#comment-1075 I think you should put a news article about this (and link to it) on the front page. I think you should put a news article about this (and link to it) on the front page.

]]> By: Chris http://community.plus.net/blog/2008/01/22/customer-satisfaction-results-from-december-2007/comment-page-1/#comment-1074 Chris Thu, 24 Jan 2008 13:27:49 +0000 http://community.plus.net/blog/2008/01/22/customer-satisfaction-results-from-december-2007/#comment-1074 When a customer calls in to us, the phone system checks the number they are calling from, if this is associated with a customer account then we email the customer a link to fill in the survey. Out of the 5687 surveys that were sent to customers, 2.5% of these were completed. Whilst this isn't a huge number of customers, the sample size is comparable most months and therefore should give us a rough indication of how we are performing. When a customer calls in to us, the phone system checks the number they are calling from, if this is associated with a customer account then we email the customer a link to fill in the survey.

Out of the 5687 surveys that were sent to customers, 2.5% of these were completed. Whilst this isn't a huge number of customers, the sample size is comparable most months and therefore should give us a rough indication of how we are performing.

]]> By: BobMilton http://community.plus.net/blog/2008/01/22/customer-satisfaction-results-from-december-2007/comment-page-1/#comment-1073 BobMilton Thu, 24 Jan 2008 10:45:40 +0000 http://community.plus.net/blog/2008/01/22/customer-satisfaction-results-from-december-2007/#comment-1073 Hi Chris, I am curious how you arrive at your 'random' sample of customers. Is the sample large enough to be significant? regards, Bob Hi Chris,
I am curious how you arrive at your 'random' sample of customers. Is the sample large enough to be significant?
regards,
Bob

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