Comments on: Monthly discount special offer - More information

By: Mand

Mand — Thu, 24 Jan 2008 13:42:50 +0000

Hi there wooburn,

We're no longer sending these emails, so I can only apologise that you were missed.

If you'd like to take up the offer please feel free to raise a ticket for my attention and I'll apply this for you immediately.

Regards
Mand

By: wooburn

wooburn — Tue, 22 Jan 2008 21:44:17 +0000

What's happened to this offer ? I've been with Plusnet since May 2005 and I'm still waiting for an email offering me this saving.

By: Mand

Mand — Tue, 18 Dec 2007 14:36:26 +0000

Hi stribs,

The offer is six month's reduced subscription, and is available for 30 days from when the email is sent to you.

We are making improvement to the email platform, you can find more details of this here: http://community.plus.net/comms/2007/11/12/wanted-postini-anti-spam-trialists/

JayDee1946,

I couldn't agree more that it is our customer service and our resolution to problems that is going to make us stand out in the crowded market. Problems do happen with broadband connections from time to time (although we do have a very low fault and repeat fault rate due to our diagnostic processes) and we need to make sure we're as responsive as possible.

Mand

By: JayDee1946

JayDee1946 — Sat, 08 Dec 2007 12:19:19 +0000

I was tempted too, but I have just had a more than a week without Broadband so I don't feel like committing myself to 12 month contract. Call me cynical, but with TalkTalk and others phoning me up to offer enticing packages I suspect hat the loyalty reward argument strikes hollow. I believe it is more likely to be a defensive move. Cut price offers are all well and good, but it is continuity of service and quick response during problems that I am looking for.

By: stribs

stribs — Tue, 04 Dec 2007 19:22:39 +0000

How long does the offer last? Will you start to make improvements to the service in particular security and the email spam filter, if the loyal customers stay.

By: Mand

Mand — Tue, 27 Nov 2007 14:45:57 +0000

Hi all,

Thanks for your interest, and your questions.

I have updated the blog above to incorporate all your queries, hope this helps.

Mand

By: tirnanog

tirnanog — Mon, 26 Nov 2007 17:28:55 +0000

I await a reply to the previous posts before considering.
p.s. Second FAQ: it is "fees", not "fee's". No apostrophe in plural.

By: juliepeez

juliepeez — Thu, 22 Nov 2007 22:01:34 +0000

I have received the email and am currently thinking about it.
I am tempted but before I sign up, could you point me to any sort of roadmap or something that outlines PlusNet's plans for the next 12 months?

After the new tarriffs were introduced, I chose to stay with my Broadband Plus plan as the off-peak hours suit me better than the other plans. I would particularly like to know whether that is likely to change in the next 12 months and if so, would that be classed as a "detrimental change" (which it would be to me) which would allow me to leave the contract without penalty?

By: ollyandhannah

ollyandhannah — Wed, 21 Nov 2007 15:25:20 +0000

Mand - what happens if I want to move house in the 12 month period? I would still want to stay with plusnet, but would I have any problems moving my service?

By: gunn

gunn — Wed, 21 Nov 2007 14:31:16 +0000

If I sign up to the 12 month contract with the £5 discount , will I still get my referral reduction in my subscription also ?