Somehow I’ve managed to get myself nominated for this again today. Still, I don’t mind really, but if I’m still here typing this up at 7:30 on a Friday night there might be some grumbling!

Most of my day today was spent preparing and delivering my monthly Operational Review to the director team in PlusNet. This is a regular 15-30 minute meeting with a couple of powerpoint slides to highlight how my deparment is performing to the company objectives. It’s a good check point to make sure all is ok in the company and refocus us if anything has changed.

So, on with the updates!

First up is Brad in the CSC

Today in the CSC we have been battling away on a very busy and cold day. Nothing major has happened even though it is a Friday; still a normal working day for us battlehearts!

One of the technical support teams have a new seconded team leader who is in charge for 3 weeks and they are doing their best to make sure we are supporting our customers as much as possible (which is standard for us anyway ).

Top 5 Issues in the Centre today have been:

1. New Faults 10% – Lots of customers contacting us about their loss of connection, mostly no synchronisation.
2. Fault Updates 10% – Customers ringing us to find out the status of their fault.
3. Router Setup 10% – Generic setting up and going through all the configuration of routers.
4. Email Settings 5% – Customers who need help creating email accounts or when their settings are lost and need reconfiguring.
5. Provisioning Updates 5% – It seems to be the season for moving house so customers are wanting to know when they can get connected in their new property.
6. Other 60%

Spencer wraps up the week from a rather nesh sounding Marketing Team

It’s been a productive end to the week for our team. Chris has been busy today creating our new Facebook page. Why not join and become one of our fans too!

We’ve also been working on upcoming press releases, and starting the creative/planning for some of our Christmas promotions which seems to be getting close very quickly, especially with the colder weather today!

That’s all for this week folks, so have a good weekend everybody!

If anyone else can enlighten me as to what Matt from Comms is going on about, please comment!

Well. Today has been a fun adventure and no mistake. Today your dashing Comms team have been dealing in an exemplary fashion with a wide range of issues, in spite of recovering from a thirty nine megaton warhead explosion (all shall become clear).

Personally I have once again been in Task central, and have been updating our customer services team with the latest business news along with the usual forum related escapades. Mand has been in Project Workshop town, occasionally flitting over to Problemville when she had the time. Bob has once again watching out for spam on the relays and working on further comms related to our VoIP platform and James has been so busy he’s not even been at his desk this afternoon though I daresay a number of online forums will be reporting sightings and a number of customers will be intensely relieved due to his problem solving skills. Chris, unfortunately, has not been around today due to an intense case of the Lurgy. We hope you get well soon, Chris.

Of course no Comms end of day would be complete without pointing out that amidst all the fun and japery (and the more serious stuff too) we have of course managed to imbibe several cups of tea each, though it has been hectic enough that I can’t remember who made it. Such is life.

Have a lovely weekend all, we’ll see you on Monday.

Providing a little more sanity, Shaun fills us in on today in Products

Well, it’s finally Friday, so we’re all looking forward to the weekend! Darren’s away (again, yes, we’ll be having words ) so you’re stuck with me providing the EOD.

I’ve been looking at churn, and also customers that haven’t had their lines activated for whatever reasons. I’ve also been covering Darren’s daily tasks for him in his absence. And I’ve also been chasing the Products team for their EODs – not an easy task at all, especially as I’ve been working from home and they’re all ignoring me

Dave has been looking at the Home Hub (Shaun: not sure if this was investigating it, or just admiring it!), analysing October’s usage data, continuing his latest blog, tickets and attended the weekly product review meeting.

Rich has attempted to get the VoIP trial Ts&Cs signed off, started to create an improved VoIP call tariff and sent out a VoIP survey. He’s also attended “a shed load of meetings”.

Ian has been working on our strategy for TR-069 and remote control of end user equipment, the trial of some parental control and the plan for future of some of our lesser used portal tools.

Finally, Maria has attended the monthly Ops Reviews where the heads of department go through a review of the last month with the directors, and what’s coming up in the next month. Very important!

Have a good weekend everyone!

Mark reveals who ate all the cookies in the Finance update

Roll up roll up its the finance end of day.

Well its been another busy day in the department. The dynamic duo Magda and Mike have been working on the strat plan. Jen has been teaching me the arts of financial KPI’s and Kate has been looking at referrals and Mr Bell working on a number of projects. And finally as a friday treat Jen bought some cookies which Kate must have really liked as she has eaten most of them.

Have a great weekend see you Monday

Lee bring us the Networks Weekly round up

Hi it’s Lee from Networks here! It’s been another busy week. As usual it’s been a mixture of progressing our projects, improving the systems and fixing the odd problem along the way. Here’s a pick from this week’s highlights:

We’ve been making great progress in adding further security to our core network which we are hoping to make live next week and in the process also increasing the performance.

Changes this week have also reduced the load on our core routers, this has highlighted further work that we’ll be completing in the next couple of weeks to optimise the network design.

Anti-spam trialling has gone really well, and thanks for your feedback to that effect. The trial continues next week.

Improvements and capacity upgrades for our Webspace platform have continued this week and are looking great so far. Another capacity increase that has on our usage accounting platform which is well ahead of expected new customer load.

There are many improvements planned in the weeks between now and Xmas, but then there’s the peace and quiet of the change freeze to look forward to!

Next up is Jonathan from the Web Team

Phew, TGIF!

It’s been a busy week (as ever) over here, another week of thrills and spills. Friday is fish day in the PlusNet canteen, so the Omega 3 levels are high.

Today has been more project work and some tinkering with scripts and pages. My main work has been with our Latest Changes page, which has been crying out for some CSS on it for a while now. So that’s finally sorted out. (If you look at this before Monday you’ll probably see the old version, we’re still testing)

The automation for support ticket ratings is all done and working quite happily, so updates are going to be nice and easy moving forwards.

The Community Site work is progressing and hopefully we’ll have more news on that come next week.

And our problem pool is still showing a big fat zero against it, way to go team!

Happy weekend everyone.

P.S. Let’s see if today’s Ed can spell my name correctly (Ed: and didn’t he do well!)

Farhan chips in with a piece from Development

I am a lead developer and have just returned from paternity leave and been a dad for the first time, which is great!

Today the development floor has been busy with development on a number of projects and working hard to meet some aggressive deadlines.

Recently we changed our payware provider so that we are PCI (Payment Card Industry) compliant. This was a big move and we did months of development and testing as it involved changing the backend of our billing system. This provided us with a more stable and secure billing platform to take payments from our customers. After we have rolled this out we encountered some issues as expected by the size of this project, so today as well we have developers busy to resolve some these issues and making sure that the customer experience is not affected by it.
An quick update from our remote development: Our remote development team has delivered their first project which is the next version of meeting manager (our internal tool to manage meetings), this is currently been tested on our beta platform and is scheduled to be deployed by the end of this month.

Bringing up the rear is Boss-man Steve from QA

I feel that kicking off the EOD for QA to be done on a regular basis has backfired.

I delegated this out to the team and asked that who ever did the EOD on that day was to delegate the next one to someone else in QA, and guess what? Now I’ve been ‘delegated’ to do it. They learn quickly.

Well it has been a very busy day in the land of QA; we have managed to get our problem testing pool down to a small handful of problems waiting to be tested, and have hit our target of rolling out 40 minor changes within the week, well-done team!

Several projects continue to be tested, mostly internal improvements of our administration systems which will have direct knock on effects for the customer by streamlining the way we perform in certain areas within the business, freeing up time and resources for concentrating on improvements.

Most of my team will be working hard over the weekend to ensure we are able to deliver quality on time, it’s non-stop here in QA at PlusNet towers, have a good weekend and spare a thought for the busy peeps in QA!

—
Well, that’s it for the week. 18:30 ain’t so bad I guess, but I’ll be having words with Steve to make sure he’s more punctual in future!

Have a nice weekend. Why not add a comment below and tell us what you are up to?

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This entry was posted by Kelly Dorset on Friday, November 9th, 2007 at 6:30 pm and is tagged with and is posted in the category EOD. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a reply below. Pinging is currently not allowed.