PlusNet Community Website

Hi there, I’m sure most of you have seen the recent blog posts on the gaming servers we have been introducing.

Rather than making a new post each time we add a new server, I’ve decided to make things easier and keep a list on here of the IP addresses of the servers and the games running on them.

So far we have the following games:-

Counter Strike : Source
212.159.6.233:27015 - 32 slots
212.159.6.233:27035 - 32 slots

Team Fortress 2
212.159.6.241:27011 - 24 slots
212.159.6.241:27030 - 24 slots

Enemy Territory : Quake Wars
212.159.6.249:27733
212.159.6.249:27735

Insurgency
212.159.6.245:27015

CounterStrike : 1.6
212.159.6.237:27035 - 20 slots
212.159.6.237:27015 - 20 slots

I’ll keep this blog updated with the new games and servers as we add them, so get this bookmarked!

Happy Fraggin’

Chris

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With October already almost upon us, many of us are looking back on what we delivered over the past quarter and more importantly, looking forward to what we plan to deliver over the coming months..
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I’ve posted about “the long tail” previously and today I have a site which sits amongst numerous other sites of the same genre but tries to be slightly different.

On the website for Dating for Debtors it states:-

“Welcome to Dating for Debtors. This site is designed to give people in debt a free and easy way to find friendship, relationships, romance or maybe even marriage at a time in their lives when they might be feeling alone and isolated because of their financial worries. Rather than let money problems create a wall between people, we want to use it to help people find others so they are not alone.“

Interesting approach to making yourself stand out in the crowd - but how do you make money from them?
Regards

Dean

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Hello there!  It’s that time of day and week again, it’s the end of day for the end of the week..
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Hi all! Best introduce myself as this is my first posting. I’m Jonathan and I work with Pete and the chaps in the Development and Web team.

Here’s an update on something we’re really proud to get published.

Every support ticket that is raised on an account can be rated by the account holder to let us know what they thought of the support they’ve received, and now we have a summary of the results of those ratings:

 http://www.plus.net/support/service/ticket_ratings.shtml

This information is useful for many reasons, not least because it allows our Support Team to see how we are doing and by looking at poorly rated responses, they can see what areas of support need improving.

Every support ticket that receives a ‘disappointed’ rating is reviewed to make sure that everyone is doing their jobs as best they can. If training is required, it is given. If support information needs updating, then the necessary tasks are raised to make sure that’s done too.

Like I said, this is something we’re proud to get online, because it’s only fair that you can see how we do the job we do. So remember, if you have need to raise a support query online, please rate the response you are given, because it’s essential we get things right for everyone and it feels great when we’re told we’re doing so!

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People values are one of the cores of the PlusNet Cornerstones, and are listed as follows.

Be open, honest and respectful

Demonstrate drive, commitment and passion

Be accountable and participative by taking ownership and responsibility

Be creative, innovative and improvement focused

Support, educate and trust others

I don’t know about you, but when I first read these I did have some concerns. I’ve read Dilbert, and I’ve also worked in the public sector and as a result I have experienced a number of half (and even full) day workshops on objectives, mission statements and any number of other expense-justifying corporate-isms.

The thing that surprised me about these people values is, they really work - mostly because they aren’t deliberately mentioned at any opportunity, or shoved in your face whenever possible. I’ll attempt to explain why.

Well being open, honest and respectful is easy to see (not necessarily easy to do though). It helps that everyone tries, when someone shows you respect it’s a lot easier to respect them back, likewise with openness and honesty. As a CSC agent on the phone you can actually open your mouth and say that you don’t agree with something that a Director has just said and granted you won’t often get a complete turnaround (though this has been known to happen!) but you will at least get an explanation of why things are like they are.

It is therefore the case that anyone at PlusNet can talk to anyone else, regardless of station, and know that their views will be taken in to account. Which is nice.

Demonstrating drive, commitment and passion. Now. This sounds to my cynical mind exactly like anything any business would workshop at new employees for hours. Hasn’t happened here. Sure, it’s been mentioned. But the reason I know it works? Monthly awards, rallies, and (almost daily, it seems) forum posts lauding the exploits of Mr X from development or Miss Y from the products team because Project Z has been launched and is a success. Or there’s been a new tool implemented in Workplace (the platform that we work on) that has saved our CSC agents hours of work per week. It doesn’t have to take you hours, you don’t have to work day and night for two weeks. If it makes a difference, and you played a part, everyone loves you. It’s a good feeling.

Back to the managementspeak - Be accountable and participative by taking ownership and responsibility. As I said above, people do volunteer – partly I’m sure for the recognition, but for me it’s honestly because what I have volunteered to do (for example, this blog post) will actually make a difference to some people. Whether that’s who I work with, who I work for, or someone else entirely - it’s good to know. In addition it’s refreshing not to have to play the blame game at work. There’s no blame culture, simply because people know who’s working on what and will hold their hands up if the ball has been dropped. Once that is the case everyone can get on with working to sort out the issue rather than trying to shunt the blame about – and no, there’s no punishment and re-education doesn’t mean a 1984 style brainwashing. Provided you know what you did wrong everything is good and everyone can get on with more important things.

Being creative, innovative and improvement focused. Again, with all of the above in effect it appears that the working culture is such that if you can see where something would make a difference it’s a simple matter of posting the idea in a forum. This will then be discussed, you can persuade your colleagues to post supporting the idea – basically it’s as easy to make it known as it is to think ‘oh, it’s not worth it’ (and of course there’s the added incentive of being recognised) – and that’s it. When it’s that easy to make a difference, people put the effort (such as it is) in.

And finally, support, educate and trust others.

I think this is what has made the difference for me in being happy here, as clichéd as that sounds. Someone will give you a job to do, and then leave you to do it. Doesn’t sound like much, but when it’s – as above – actually something that makes a difference and you’re trusted to do that it’s quite a liberating feeling. You are trusted to do your work, and in turn you can trust that others will do theirs.

This also is good in that you know that your colleagues have your back should you need a hand. There’s always someone either nearby or on the end of a phone or jabber message that can help you do what you need to.

That’s the great thing about these people values. They aren’t just a set of rules to be applied, or a set of mission statements/company objectives/corporate guidelines. They are actually a constant across the business and in use all the time, without – and this is the really great part - anyone actually needing to think about it.

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We’re all sick as a parrot after Talk Like a Pirate Day, but at least we’re back to normality today.. More…

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For those of you interested in the latest FPS games then it is unlikely that ET:QuakeWars has passed you by. This is still in beta but here at PlusNet we have decided to give you a chance to test this out on our new gaming servers.

We have 2 ET:QW servers available for you to try out, these are at the following IP addresses:-

212.159.15.106:27733
212.159.15.105:27735

You’ll need to download the demo of the game, this is available here:-

http://www.enemyterritory.com/

Don’t forget we also have a Teamspeak server available for ingame chat at 212.159.15.97

Let’s hope Bob is better as a Strogg than he is on CounterStrike:Source!

See you on there.

Chris

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As I’m sure you’re all aware yesterday was International Talk Like A Pirate Day and we celebrated in style with many a rusty sea dog and cap’n enjoying some piratical endeavour throughout the day.  Yaarrrrrrrrrrrrrrrrrrrr!

Have a look for ye self: By clicking the magical Parrot
Shiver me timbers!

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Shiver me timbers!  It be International Talk Like a Pirate Day - and today the good ship Plusnet has launched a fabulous new broadband product (Broadband Your Way Pro) whilst ‘arrr’ing’ and ‘avast there’ing’.  Some of thar crew be dressing the part.  Aye, Cap’n Carol n’all, who be pacing the decks with a parrot on her shoulder - arrr!

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