No doughnuts today and yet everyone had their EODs ready by 5pm – no poking required! Thanks all. I can now leave on time to catch my train back down south without calling on Colin to clear things up for me.

Development from Mike Simons
Over the last week or so I’ve been in “In-life support” of a project that was undertaken to enhance the security of customer accounts. “In-life support” involves identifying and fixing any issues that have arisen as a result of the changes the project brought about and performing any cleanup tasks related to the project.

To put it in to context, a project follows these steps;

• Requirements gathering
• Planning
• Development
• Testing
• Rollout
• In-Life Support
• LCST Handover

There are one or two tasks left for the enhanced security project but once they are done it will be handed over to our “Live Code Support Team” who will then maintain it as they do for most of the code on the live platform.

Web Portal Team from Pete Jackson
A while ago I made a blog post about a trial of Scrum we were running. Last week we put live an improvement to the post-signup confirmation page (new customers now get shown the essential settings and usernames immediately after signup). This week we hope to put live the other ‘half’ of the development – a modest improvement to Manage My Mail that will show a summary of mailboxes and a wizard to better explain how to create new email addresses. Stay, as they say, tuned.

Marketing from Phil Sheard
Two highlights for today:

• PlusNet’s recently recognised in the national newspapers for our quality of service. Yesterday we got a lovely recommendation in the Sunday Times.
• Seismic winning the photo competition with his “dad at snoring-on-sea” photo . With so many good quality photos we’ll have to do something like this again!

Comms from Chris Parr

• Most of our attention has been focussed on catching up from the weekend.
• Mand has been working on some tasks that needed doing and pushing on with project work.
• James has been busy in the forums and working on some new training material.
• Bob spent the morning with comms then disappeared up into networks for the afternoon, briefly reappearing when Matt made everyone a cuppa.
• Matt has been busy on some project work and also can be seen diving around in the forums.
• I’ve been trying to find the time to get some of my tasks out of the way, most of them are involving the Scrum project to enhance the Manage My Mail tool, we should have the new improved tool launched within a week!

Customer Support Centre from Adam Kelly
Today’s calls to the CSC break down as follows:

• ROUTER SETUP (25%) – Mainly customers not reading instructions or forgetting @vISP for the username
• EMAIL SETUP (20%) – Customers calling to setup email clients.
• PROV UPDATES (15%) – Seemingly gone full circle, previously hardware was too late now getting it too early. Callers asking why they can’t connect (the service goes live in 3-4 days).
• FAULT UPDATES (10%) – This is a normal issue, we can reduce it by keeping the customer in the loop especially when a fault has been raised.
• NEW FAULTS (10%) – No pattern to these to show any Major Service Outages.
• OTHER (20%)

Finance from Magdalena Hosiawa
It has been another busy day for finance. Today we closed 56 tickets (so far). Fiona held the first failed billing team meeting where Jeniffer demonstrated different payments types.

Commercial team has prepared weekly KPI’s and discussed priorities for the department for the following weeks.
As preparation for meetings with management that will take place over next couple of days, cost centre reports were created, reviewing actuals, forecast and budget for all PN departments.

Networks from Ian Glennon
Another Monday has come and gone. There are a number of things on my desk, all of them either security or code-management related. The former I can’t say anything about (for obvious reasons), but the latter is a rather nifty piece of code originally developed for Apple Macs called ‘radmin’. This will help us better manage our distributed codebase and keep all our servers in sync with each other. Setting this up is probably the most time-consuming, laborious task ever devised. The benefits, though, are massive in terms of code management. Once implemented, we should see the back of a huge chunk of intermittent faults.

Products

• Producing all of the normal Start of week business reporting.
• Carrying on our work in looking into the best way of offering Home phone without needing an active Broadband line first (or at all).
• Setting up and testing a new set-top box, which was collected at it’s launch from the IBC Conference in Amsterdam. One of us had the onerous task of going over to get it, but if it proves to be good it will have been worth the effort.

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This entry was posted by Tamlyn on Monday, September 10th, 2007 at 5:41 pm and is tagged with and is posted in the category EOD. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a reply below. Pinging is currently not allowed.