A report released by uSwitch today has highlighted the rising cost of technical support for broadband users in the UK. Consumers spend over £34 million per year calling broadband helplines, on top of the £2.8 billion spent on their broadband service.
The worst offenders appear to be Orange with their ’starter’ customers paying up to £22 to resolve a single issue, with call costs of 50p per minute.
PlusNet scored favourably with the uSwitch team and are described as offering “an exemplary 4.5p off-peak flat rate for the first 60 minutes of any technical support call”
We are naturally delighted that uSwitch has recognised our efforts to deliver a high level of service when providing our customers with technical advice and highlighted that we don’t charge extortionate prices to do so.
Our 0845 and 0114 support numbers allow customers to take advantage of free minutes which may be included in their home phone or mobile packages. Customers don’t have to worry about spending hours on hold as they can view the current call waiting times on our website before they call.
Our geographic numbers combined with our 24/7 support centre and new dedicated business support team highlight our approach to offering the best value, high quality support in the industry, with our customers officially the most satisfied in the land!
According to the report UK customers spend £12 million per year listening to hold music, with an average call length of 17 minutes. Last month, our average total call time was just over 12 minutes, with our first time fix rate of 60.5% comparing favourably to the 40% industry average.
Our Customer Satisfaction survey over the last 3 months has revealed that 73% of customers are happy that their telephone queries are dealt with efficiently and we are always looking to offer the advice and support that our customers are looking for.
This entry was posted by Chris Cotterill on Friday, August 17th, 2007 at 11:04 am and is tagged with and is posted in the category Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a reply below. Pinging is currently not allowed.
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We sell broadband, phone, VoIP and more to homes and businesses in the UK. Winner of 9 out of 11 Categories in the 2008 USwitch survey. Winner of "Best Consumer ISP" at 2008 ISPA awards. Voted number 1 in the Broadband Choices 2008 survey.
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