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	<title>Comments on: Focusing on improving the quality of customer support</title>
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	<pubDate>Wed, 20 Aug 2008 11:01:17 +0000</pubDate>
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		<title>By: Ian Wild</title>
		<link>http://community.plus.net/blog/2007/05/29/focusing-on-improving-the-quality-of-customer-support/#comment-7</link>
		<dc:creator>Ian Wild</dc:creator>
		<pubDate>Tue, 29 May 2007 14:38:07 +0000</pubDate>
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		<description>This is a snippet written for the next next customer newsletter, which will be changing soon to collate the content posted here. This will make for a more fluid and interesting newsletter, although we probably still have a little way to go :-)

Ian</description>
		<content:encoded><![CDATA[<p>This is a snippet written for the next next customer newsletter, which will be changing soon to collate the content posted here. This will make for a more fluid and interesting newsletter, although we probably still have a little way to go <img src='http://community.plus.net/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /> </p>
<p>Ian</p>
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