If you’ve raised a Question to our support team and had a response from them, you might have noticed that you get the chance to rate their response. Ever wondered what happens next?
We have a member of staff checking up on the ratings to monitor customer satisfaction. Any replies that are given a negative rating are investigated. If it’s decided that the support agent involved could have done a better job of dealing with the query, it’s taken up with them directly.
We’re pleased to say that the percentage of replies that are found to be unsatisfactory hovers around the 2% mark, and we’ll continue to drive it as low as possible.
This entry was posted by Ian Wild on Tuesday, May 29th, 2007 at 3:33 pm and is tagged with Customer Support and is posted in the category Customer Services, PlusNet News. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.
This is a snippet written for the next next customer newsletter, which will be changing soon to collate the content posted here. This will make for a more fluid and interesting newsletter, although we probably still have a little way to go 
Ian
Here at Plusnet we're always trying to use clever open source things to make our lives easier. Sometimes we write our own and make other people's lives easier too!
We're a Yorkshire-based provider selling broadband and phone services to homes and businesses throughout the UK. Winner of the ISPA 2010 'Best Consumer Customer Service ISP' Award, we're proud to offer the UK's best value standalone broadband.
© Plusnet plc All Rights Reserved. E&OE
Community Site News.. is powered by WordPress
