Comments on: Ticket Causes http://community.plus.net/blog/2007/05/04/ticket-causes/ News and Updates on the Community. Mon, 22 Mar 2010 00:17:05 +0000 http://wordpress.org/?v=2.8.4 hourly 1 By: James http://community.plus.net/blog/2007/05/04/ticket-causes/comment-page-1/#comment-1063 James Tue, 15 May 2007 09:08:59 +0000 http://community.plus.net/blog/2007/05/04/ticket-causes/#comment-1063 Oops! It was meant to say demonstrating more "empathy"! Time for a hasty edit :) Oops! It was meant to say demonstrating more "empathy"!

Time for a hasty edit :)

]]> By: Mike http://community.plus.net/blog/2007/05/04/ticket-causes/comment-page-1/#comment-1064 Mike Mon, 14 May 2007 16:52:24 +0000 http://community.plus.net/blog/2007/05/04/ticket-causes/#comment-1064 If Plus Net really is aiming to "demonstrate more apathy", then these are sad days indeed for your ticketing system and customer support! I assume you meant either:- "demonstrating LESS apathy" or "demonstrating more SYMPATHY". Other than that slip-up, this is a commendable aim (to improve ticket responses). As you say, there will always be a place for stock answers, as long as they are well written and used sparingly. If Plus Net really is aiming to "demonstrate more apathy", then these are sad days indeed for your ticketing system and customer support!

I assume you meant either:-

"demonstrating LESS apathy"
or
"demonstrating more SYMPATHY".

Other than that slip-up, this is a commendable aim (to improve ticket responses). As you say, there will always be a place for stock answers, as long as they are well written and used sparingly.

]]>