On Wednesday, Carol Axe, Head of CSC made available a presentation with the results of December’s Customer Support Quality Feedback Survey on the PlusNet Usergroup website.
This survey is sent to a proportion of customers who generated inbound contacts to our CSC in December last year.
You can view the results here. As you can see, in the last few months we have made a lot of progress in the Support Centre and we’re continuing to make improvements going forwards. Please do let us know if you have any feedback – as ever.
This entry was posted by admin on Friday, January 26th, 2007 at 2:15 pm and is tagged with Customer Survey and is posted in the category Customer Services, PlusNet News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
THANKS TO YOUR LOVELY STAFF ON THE HELPDESK. I HAD SPENT WELL OVER AN HOUR TALKING TO THREE INDIANS IN DELI TRYING IN INSTALL OUR NEW ROUTER WITH NO LUCK .... HOWEVER, YOUR MAN AT PLUSNET SORTED OUT THE WHOLE PROBLEM IN 12 MINUTES (AND ALL I CALLED FOR WAS TO CHECK MY USER NAME AND PASSWORD!!)
THANKS AGAIN FOR YOUR GREAT SERVICE AND HAPPY STAFF!
BELINDA
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We sell broadband, phone, VoIP and more to homes and businesses in the UK. Winner of 9 out of 11 Categories in the 2008 USwitch survey. Winner of "Best Consumer ISP" at 2008 ISPA awards. Voted number 1 in the Broadband Choices 2008 survey.
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