The CSC is normally measured on Call Answer Rate (CAR) and ticket levels. Over Monday we’ve seen a massive effort from the CSC which has seen a fantastic CAR of 88% which they are looking to maintain moving further into the week.
This remains testamount to the extra work and resource that we’ve been adding into the CSC and is a great sign of what is to come.
A great well done to the CSC from everyone in the Comms Team and we look forward to seeing more of the same, and we are certain that our customer will have seen and will continue to reap the rewards of this great work that’s beiong done!
This entry was posted by admin on Tuesday, January 23rd, 2007 at 11:04 am and is tagged with and is posted in the category General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
It's good to see the progress being made. One comment - it's obvious that the items being posted on here are being written by different people - could it show the authors?
You should be able to see the author on the homepage. Hopefully we'll add it here sometime soon.
Now you can see article authors!
Here at Plusnet we're always trying to use clever open source things to make our lives easier. Sometimes we write our own and make other people's lives easier too!
We sell broadband, phone, VoIP and more to homes and businesses in the UK. Winner of 9 out of 11 Categories in the 2008 USwitch survey. Winner of "Best Consumer ISP" at 2008 ISPA awards. Voted number 1 in the Broadband Choices 2008 survey.
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