Comments on: CSC Snapshot - October 18th 9am http://community.plus.net/blog/2006/10/18/csc-snapshot-october-18th-9am/ News and Updates on the Community. Sat, 21 Nov 2009 10:19:22 +0000 http://wordpress.org/?v=2.8.4 hourly 1 By: Ian http://community.plus.net/blog/2006/10/18/csc-snapshot-october-18th-9am/comment-page-1/#comment-824 Ian Thu, 19 Oct 2006 08:34:32 +0000 http://community.plus.net/blog/2006/10/18/csc-snapshot-october-18th-9am/#comment-824 "It was another good day yesterday, with only 2 workflows below target. Calls remain an area of focus, but ticket productivity has become consistently high. We are also making a break from tradition and making more and more outbound calls in order to cut down on the ticket tennis which is both frustrating for customers and expensive. Analysts - CALLS 88% Analysts - QUESTIONS 108% BOT Analysts - FAULTS 215% BOT Analysts - PROV 97% Call Back Analysts 122% CSC Faults 127% Tiscali Faults 114% ITW Analysts 112% More updates tomorrow." "It was another good day yesterday, with only 2 workflows below target.

Calls remain an area of focus, but ticket productivity has become consistently high. We are also making a break from tradition and making more and more outbound calls in order to cut down on the ticket tennis which is both frustrating for customers and expensive.

Analysts - CALLS 88%
Analysts - QUESTIONS 108%
BOT Analysts - FAULTS 215%
BOT Analysts - PROV 97%
Call Back Analysts 122%
CSC Faults 127%
Tiscali Faults 114%
ITW Analysts 112%

More updates tomorrow."

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