Historically, Monday’s and Tuesday’s are our busiest days, so we’d always expect things to pick up a bit here.
CSC – DSL Faults Total 116
CSC – TC Faults Total 9
CSC – Team Leader 7
CSC Agent 80
Customer Support Centre 784
Total Tickets 1060
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"It was another good day yesterday, with only 2 workflows below target.
Calls remain an area of focus, but ticket productivity has become consistently high. We are also making a break from tradition and making more and more outbound calls in order to cut down on the ticket tennis which is both frustrating for customers and expensive.
Analysts - CALLS 88%
Analysts - QUESTIONS 108%
BOT Analysts - FAULTS 215%
BOT Analysts - PROV 97%
Call Back Analysts 122%
CSC Faults 127%
Tiscali Faults 114%
ITW Analysts 112%
More updates tomorrow."
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