Earlier today, we made the following announcement :

Over the last few weeks we have made significant improvements to our response times and call answer rates on our 0845 numbers, and are currently progressing well through a backlog of tickets.

Due to this, we have made the decision not to reinstate the Premium Rate numbers for the time being, and instead have decided to maintain the focus on delivering essential support better and more efficiently.

We will review this situation in a couple of weeks, and will make a final decision whether to reinstate the Premium Rate numbers then.

Kind Regards
Mand Beckett
Customer Support

I personally think this is a welcomed move and makes a lot of sense in the current climate.

Bookmark to:

This entry was posted by admin on Friday, September 29th, 2006 at 5:52 pm and is tagged with and is posted in the category PlusNet News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.