New Problems Raised: 10
P1 36069 EDR died
P1 36067 Parbin emails
P1 36071 Phone System fallen over
P1 36065 ITW GELIFE cannot use static IP’s
P1 36083 DNS Lookups intermittently failing (OOH Callout)

Problems Passed Back for Closure/Signoff: 3

Problems added to Hopper:-
No room at the inn!

For Hopper consideration:-
35481 0808 fault backup number - This is becoming a bit of a nightmare and is causing uneccessary work within the CSC
35971 Metronet Webmail out of memory - Getting an increasing number of reports of this which appears to be a development issue
36070 Problems sending to Hotmail from Webmail - Few reports at present but this could cause issues as there are forum threads about it.
35970 CCGI and Frontpage Issues - This is likely to be raised to a P1 as we need a fix today

Service Status Posts:-
CCGI Issues (35970) - UPDATE
Broadband Disconnections - (Ref 34944) - UPDATE
DNS Problems - NEW
CCGI Issues (35970) - UPDATE
DNS Problems - RESOLVED

Planned Maintenance Posts:-
None

Announcement Posts:-
None

Summary:
A slightly quieter day with regards to Service Status postings. 34944 Intermittent connection - LLU is still the prevalent issue. The situation remains the same with ptn-ag1 dropping sessions but not ptn-ag2. We have been in conf calls with Juniper and expect the arrival of replacement hardware for this ERX tommorrow at Telehouse. We hope to have this installed on Friday.

The Phone system fell over again at about 2pm for a few minutes. This was back up shortly but calls were not being routed to the correct skillsets. A BT engineer was called on site and this was resolved within an hour.

Another Parbin P1 was raised due to emails not being routed through to the support team. None were lost and this was swiftly rectified.

An issue was raised with static IPs for one of our ITW customers. This is still under investigation and we are awaiting an update from BT.

There was another P1 affecting the effective date reports for WLR. This had no impact on actual order completion and is now fixed.

Finally, we had an issue with DNS lookups at about 7.15pm. This was quickly identified within about 20 minutes and the OOH engineer called. BIND was restarted and the problem rectified within a couple of hours.

The intermittent issues affecting the CGI servers is causing alot of ill feedback from the Usergroup and a number of customers. The CSC are also continuing to receive reports of this and a Service Status has been open for a number of days now. It is likely this will be escalated to P1.

Service Status Due:-
CCGI Issues (35970) - UPDATE @ 1pm tommorrow
Broadband Disconnections - (Ref 34944) - UPDATE @ 5pm tommorrow
P2P Issues - UPDATE - @ 5pm tommorrow
Missing Webstats (35910) - UPDATE @ 3pm 29/09/06
Premium Rate Support Availability - UPDATE @ 3pm 29/09/06

Other Stuff:-
WLR Phase 3 rolled out successfully overnight however there were numerous problems during the rollout where the CSC’s ability to work was impacted significantly.

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This entry was posted by admin on Thursday, September 28th, 2006 at 9:20 am and is tagged with and is posted in the category EOD. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.