New Problems Raised: 8
P1 36047 - Broadband Phone - PSTN Break In Broken - SIP server
P1 36048 - PAYH - Hood - V2 Control Panels down
P1 36051 - Phone System Dropped

Problems Passed Back for Closure/Signoff: 4

Problems added to Hopper this morning:-
35837 [Hopper - Investigating] Tiscali LLU line profile change tool
33994 Unable to dial to VoIP peer: AQL

For Hopper consideration:-
35481 0808 fault backup number
32334 Delta Reports Information Not Updating Workplace Speed
36012 Upto 8MB new signup provied on BT 2 Meg product

Service Status Posts:-
Broadband Connectivity Problems - NEW
Inability to post or collect (Ref - 36011) - UPDATE
Inability to post or collect (Ref - 36011) - UPDATE
Broadband Phone PSTN Break In - NEW
CCGI Issues (35970) - UPDATE
Broadband Connectivity Problems - RESOLVED
PAYH Control Panel (36048) - NEW
Broadband Phone PSTN Break In - RESOLVED
Broadband Disconnections - (Ref 34944) - UPDATE
Inability to post or collect (Ref - 36011) - RESOLVED
PAYH Control Panel (36048) - NEW
PAYH Control Panel (36048) - RESOLVED

Planned Maintenance Posts:-
Portal Maintenance - Wednesday 27th September 1:00am - 5:00am

Announcement Posts:-
Max Upgrades - Update

Summary:-

The Tiscali drops are still our most prevalent customer facing issue. This has been outstanding for about a month. This morning we swapped the Cisco kit for one of our other ERX’s so we had two ERX’s in parallel servicing Tiscali customers. Monitoring has shown drops on one but not the other which suggests this is not a ERX specific issue.

One of the next steps is for Juniper to get spares to us so we can swap out individual components to isolate the cause.

PSTN breakin broke on broadband phone briefly. This seemed to be due to a flood of UDP packets to the SIP server causing customers to be de-registered. This is no longer a problem but the root cause is concerning and the fact that we have no short term measures to prevent this going forwards.

A P1 problem was raised on Parbin brand PAYH that was resolved quickly.

Service Status Due:-
CCGI Issues (35970) - UPDATE @ 1.00pm tommorrow
Broadband Disconnections - (Ref 34944) - UPDATE @ 5pm tommorrow
P2P Issues - UPDATE - @ 12.00pm tommorrow
Missing Webstats (35910) - UPDATE @ 3pm 29/09/06
Premium Rate Support Availability - UPDATE @ 3pm 29/09/06

Other Stuff:-
WLR Phase 3 is due to roll tommorrow morning during the hours of 1am-5am. CSC are unable to action account changes and the like during the maintenence window.

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