This will, hopefully, become a daily update that we’ll be making to show Ticket and Call Handling stats for contacts into our Customer Support Centre.

Open Tickets at 12pm, Wednesday 27th September :-

Customer Support Centre : 1266
CSC Account Changes : 8
CSC Callback Pool : 34
CSC DSL Faults Total : 311
CSC Tiscali Faults Total : 10
CSC Team Leader : 7 (personally assigned)
CSC Agent : 76 (personally assigned)
Total Tickets : 1893

Call Stats at 12pm, Wednesday 27th September :-

Faults Line Calls Waiting : 7
Faults Line Longest Wait : 1hr 05mins

Customer Support Calls Waiting : 14
Customer Support Longest Wait : 1hr 02mins

Business Calls Waiting : 1
Business Calls Longest Wait : 14mins 17secs

Metronet Calls Waiting : 4
Metronet Calls Longest Wait : 28mins 59secs

Total Calls Waiting : 28
Longest Caller Waiting : 1hr 05mins

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This entry was posted by admin on Wednesday, September 27th, 2006 at 12:49 pm and is tagged with and is posted in the category General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.