Comms Coverage Today
=================
Luke : 9-6 – TSM
Liam : 9-6 – PUG, Portals & 3rd Party
Mand : 8-5 – Portals & Escalations
Bob : 12-9 – Problems and Service Status
Dave : 11-8 – Portals and Usenet

Comms EoD Summary :
=================
Platform is causing us a bit of a comms struggle at the minute.  Usenet has slowly started coming back to life and CCGI seems to be performing again.  PlusTalk PSTN incoming broke again today, with calls being directed immediately to voicemail.

With regards to Tiscali, it would appear the maintenance last night is giving us some valuable information as we monitor the performance.  We experienced a drop on one of our ERXs, but not the other, at about lunchtime today.  We’re looking at this data very closely with Tiscali.

We hope that we might be starting to see light at the end of this very long tunnel!  But, as mentioned yesterday, the obvious activity from networks is going a long way to demonstate to customers that we are doing something about it.

Announcements Today
================
Max Regrade Update – Service Status & Forums

Comms Coverage Tomorrow
====================

Luke : 9-6
Liam : 9-6
Bob : 9-6
Mand : 8-5
Dave : 1:30 – midnight (split shift)

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