Daily Comms Update

Date: September 13th

Tiscali disconnection problem ongoing.
Email redirects failed causing some loss of email
Speed and latency problems

Comms Update

Problems and service status today

Email redirects x 3
Latency
Tiscali disconnections
JTN update
Port995 update

Top Service Issues:

General Max complaints – predominantly customer complaining about not having been maxed, a couple of complaints of loss in service and a number of people complaining about BRAS either not being reset, or being set to silly levels.
General Tiscali complaints – Customers losing connection since migration and reporting slow speeds and disconnections
Slow P2P and Torrents and network imbalance
Email redirects failed

Coverage Today

James 9-6
Mand 8-5
Bob 9-6
Liam 9-6 (training)

Comms Coverage Tomorrow:

Luke 9-6
Mand 8-5
Bob 9-6
Dave 13.30-24:00 split
Liam 9-6 (training)

Service Status Messages due tomorrow:

Tiscali
Email
Premium Rate

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This entry was posted by admin on Thursday, September 14th, 2006 at 5:56 pm and is tagged with and is posted in the category Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.