Daily Comms Update

Date: September 11th

Tiscali disconnection problem ongoing.
Intermittent email timeouts
Portal died in early morning

Comms Update

Problems and service status today

Tiscali update
Email timeouts updates
Portal timeouts update and resolution
Tiscali update
Tiscali Maintenance
JTN email problem

Top Service Issues:

General Max complaints – predominantly customer complaining about not having been maxed, a couple of complaints of loss in service and a number of people complaining about BRAS either not being reset, or being set to silly levels.
General Tiscali complaints – Customers losing connection since migration and reporting slow speeds and disconnections
Email timeouts
Slow P2P and Torrents and network imbalance

Coverage Today

Luke 9-6
James 12-9
Mand 8-5
Bob 9-6
Dave 13.30-24:00 split
Liam 9-6 (training)

Comms Coverage Tomorrow:

Luke 9-6
James 9-6
Mand 8-5
Bob 9-6
Dave 13.30-24:00 split
Liam 9-6 (training)

Service Status Messages due tomorrow:

Tiscali update
Email update
Port995
JTN
P2P Speeds

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This entry was posted by admin on Monday, September 11th, 2006 at 7:21 pm and is tagged with and is posted in the category Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.