Date: September 7th

Tiscali disconnection problem ongoing

Broadband Faults checker broke and then got fixed

Email suffered intermittent auth problems, later fixed.

BT maintenance caused some stale sessions

Comms Update

Problems and service status today

BT maintenance delays

Email intermittent authentication identification and resolution

Tiscali planned maintenance

Broadband fault checker identification and resolution

Top Service Issues:

General Max complaints – predominantly customer complaining about not having been maxed, a couple of complaints of loss in service and a number of people complaining about BRAS either not being reset, or being set to silly levels.

General Tiscali complaints – Customers losing connection since migration and reporting slow speeds.

Ticket response times – Customers complaining about how long it is taking to get a response and a large number of ticket requests are hitting the forums.

Lack of confidence relating to Email and the Network as a whole

Coverage Today

Luke 10-7

James 10-7

Bob 9-6

Mand 8-5

Dave 1.30-12 split

Comms Coverage Tomorrow:

Luke 9-6

James 9-6

Mand 8-5

Service Status Messages due tomorrow:

Tiscali disconnections