Date: September 5th

Tiscali disconnection problem appears to not be resolved.

Outstanding MAC request from Tiscali should be received tonight

Comms Update

Problems and service status today

MySQL problem identification & Update

Tiscali disconnections update

Sign up problem identification and resolution

Top Service Issues:

General Max complaints – predominantly customer complaining about not having been maxed, a couple of complaints of loss in service and a number of people complaining about BRAS either not being reset, or being set to silly levels.

General Tiscali complaints – Customers losing connection since migration and reporting slow speeds.

Ticket response times – Customers complaining about how long it is taking to get a response and a large number of ticket requests are hitting the forums.

Tiscali LLU MAC Key delays

Spam – Increased amounts being received

Coverage Today

Luke 9-6

James 9-6

Bob 9-6

Mand 8-5

Dave 1.30-12 split

Comms Coverage Tomorrow:

Luke 10-7

James 9-6

Bob 9-6

Mand 8-5

Dave 1.30-12 split

Service Status Messages due tomorrow:

Tiscali disconnections

MySQL

Premium Rate