Date: September 5th
Tiscali disconnection problem appears to not be resolved.
Outstanding MAC request from Tiscali should be received tonight
Comms Update
Problems and service status today
MySQL problem identification & Update
Tiscali disconnections update
Sign up problem identification and resolution
Top Service Issues:
General Max complaints – predominantly customer complaining about not having been maxed, a couple of complaints of loss in service and a number of people complaining about BRAS either not being reset, or being set to silly levels.
General Tiscali complaints – Customers losing connection since migration and reporting slow speeds.
Ticket response times – Customers complaining about how long it is taking to get a response and a large number of ticket requests are hitting the forums.
Tiscali LLU MAC Key delays
Spam – Increased amounts being received
Coverage Today
Luke 9-6
James 9-6
Bob 9-6
Mand 8-5
Dave 1.30-12 split
Comms Coverage Tomorrow:
Luke 10-7
James 9-6
Bob 9-6
Mand 8-5
Dave 1.30-12 split
Service Status Messages due tomorrow:
Tiscali disconnections
MySQL
Premium Rate
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