Date: September 5th

- Tiscali disconnection problem appears to be resolved.

- Mail bombing led to early delay on email, now resolved.

Comms Update

Problems and service status today

Email problems and resolution

Tiscali Resolution

Port995 Update

Maintenance: 1

34944  Intermittent connection – LLU

35063  Torrent and P2P Speeds non existent

35307  Mail Queues

35309  unable to access mail.plus.net

35310  [Investigating] Slow workplace/portal

33455  Incorrect referrals – Clean Up

32729 [Cause found] Portal forum access not removed – Found Cause fixed within a week

35289 Invalid generic modify contacts

Top Service Issues:
These were the most impacting discussions / issues highlighted within the community today.

- General Max complaints – predominantly customer complaining about not having been maxed, a couple of complaints of loss in service and a number of people complaining about BRAS either not being reset, or being set to silly levels.

- General Tiscali complaints – Customers losing connection since migration and reporting slow speeds.

- Ticket response times – Customers complaining about how long it is taking to get a response and a large number of ticket requests are hitting the forums.

- VMBU complaints – Number of PAYG customers complaining about discrepancies between peak and off peak usage

- Spam complaints – Customers reporting an increase in the amount of spam received.

Coverage Today

Luke Horwath (TSM)

Worked Comms: 0900:18:00

James Bailey

Worked Comms: 12:00-21:00

Bob Pullen

Worked Comms: 9:00-18:00

Dave Tomlinson:

Worked Comms: 13:30-19:00 & 21:00-24:00

Comms Coverage Tomorrow:

Luke Horwath: 09:00-18:00

James Bailey: 09:00-18:00

Bob Pullen: 09:00-18:00

Mand Beckett: 08:00-17:00

Dave Tomlinson: 13:30-19:00 & 21:00-24:00

Roles Tomorrow:

Luke: Technical Shift Manager

James: PUG & 3^rd Party

Bob – Problem Management and Service Status

Dave: Portals and Usenet

Mand: Portals and Usenet

Service Status Messages due tomorrow:

- Tiscali disconnections

- Email