Daily Comms Update

- Tiscali Loss of Connectivity problems

- Chatter on ADSLGuide about the business reorganisation

Comms Update

Problems today

Tiscali – 34944 Intermittent Connection – Chased for update. Last heard Tiscali suspect their wholesaler (NTL)�

Email – 34996 Intermittant Speed Issues With Portal And Workplace – No sorted and queues back to normal although we did corrupt a small volume of email that is likely to cause forum discussion.

Problem (ID 35065) Incoming mail being corrupted – Caused by amavis AV software on 2 of the mxcores�

35063 – P2P (Mark Wilson) – suspect incorrect profiling

Problem (ID 35102) – Tiscali Auth Failures – closed as a duplicate of the intermittent problem although graphing suggests wider issue – under investigation�

34673 Charity days service status page – Upgraded to P1 then back down to p2, customers querying this in light of recent email issues

32729 Portal Access – Will chase next week.

Email: 2

Other: 3

ADSL Dial: 1

Top Service Issues:
These were the most impacting discussions / issues highlighted within the community today.

- General Max complaints � predominantly customer complaining about not having been maxed, a couple of complaints of loss in service and a number of people complaining about BRAS either not being reset, or being set to silly levels.

- General Tiscali complaints � Customers losing connection since migration and reporting slow speeds.

- Ticket response times � Customers complaining about how long it is taking to get a response and a large number of ticket requests are hitting the forums.

- VMBU complaints � Number of PAYG customers complaining about discrepancies between peak and off peak usage

Coverage Today

Luke Horwath (TSM)

Worked Comms: 0930:18:30

Mand Beckett

Worked Comms: 8:00-5:00�

James Bailey

Worked Comms: 9:00-6:00�

Bob Pullen

Worked Comms: 7:30-4:30

Comms Coverage Tomorrow:

Bob Pullen: 11:00-8:00

�

Roles Tomorrow:

�

Bob Pullen: Everything!

Service Status Messages due tomorrow:

- Tiscali disconnections

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This entry was posted by admin on Friday, September 1st, 2006 at 5:43 pm and is tagged with and is posted in the category Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.