Daily Comms Update

- Continual mail problems causing delays and some intermittent access

- Above problems also caused workplace and portal slowdowns

Comms Update

SS messages Posted today:

Total Service Status Posts:-

- Email: 6

- P1 Problem (ID 34115) - Premium Rate Line charging for unanswered calls, chased and update posted.

- P1 Problem (ID 34944) - LLU Disconnections, chased for update am and pm. No information forthcoming from Tiscali yet. Update due tommorrow.

- P1 Problem (ID 34996) - NetApp and mail queues, frequent updates throughout the day. Customers in forums failing to see the correlation between NFS and MXCores. May require detailed explaination from Net-Ops to satisfy customer curiousity. We are separating the NFS from the mailcores to alleviate the problems with the load on the netApps. This should allow us to bring most of the mxcores back into service in order to clear the mail queues.

- P2 Problem (ID 34992) - WiFi Authentication Failures, this will be replicated again tommorrow and a service status posted.

- P1 Problem (ID 33948) - PAYG Usage - This is part or a wider issue affecting PAYG usage and billing. A project has been scoped to address the undelying issues. More time needs putting into this to determine exactly what customer facing issues are being experienced prior to posting an update.

Top Service Issues:
These were the most impactful discussions / issues highlighted within the community today.

- General Max complaints

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This entry was posted by admin on Wednesday, August 30th, 2006 at 4:56 pm and is tagged with and is posted in the category General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.